Plans for Technology and Educational Support Services >> DETS Program Review >> Objective Priority List

This page is suitable for printing. Just make sure you expand the areas you want printed before you print. You can use your browsers print option.

You can't edit the priorities unless the plan is locked for editing first.

Id Priority Title Details
1.1 1 Identify potential services that can meet the DE constituents' needs

Start Date:
08/12/2010
End Date:
12/16/2010
Responsible Person:
Trelisa R. Glazatov
Strategic Direction:
None
Impact Type:
-- Pick One --
Originating Entity:
Technology and Educational Support Services
Goal

1 - Expand DE services offerings

Develop prioritize list of potential services and technology that DE may offer at the district and campus levels and to support DE constituents.

Priority Rank:
2
Originating Entity:
Technology and Educational Support Services
Actions/Activities
  • 1.1.a1 - Survey

    Survey all constituencies on types of training and technologies they perceive they need.

    Responsible Person:
    Trelisa R. Glazatov
    Originating Entity:
    Technology and Educational Support Services
Details
2.1 1 Identify district and campus level infrastructure needs

Identify hardware, software, technical support, and ancillary material & resources

Start Date:
04/13/2011
End Date:
12/15/2011
Responsible Person:
Trelisa R. Glazatov
Strategic Direction:
None
Impact Type:
-- Pick One --
Originating Entity:
Technology and Educational Support Services
Goal

2 - Provide infrastructure to support DE courses and services

Infrastructure, with funded replacement cycles, will be in place to allow constituents access to DE and campus information through computer based websites and application as well as mobile computing.

Priority Rank:
1
Originating Entity:
Technology and Educational Support Services
Actions/Activities
  • 2.1.a1 - Develop, implement, & review DE technology maintanence plan

    Start Date:
    04/11/2011
    End Date:
    08/11/2011
    Responsible Person:
    Trelisa R. Glazatov
    Originating Entity:
    Technology and Educational Support Services
Details
3.1 1 Develop Staffing Matrix

Start Date:
08/03/2010
End Date:
10/20/2010
Responsible Person:
Trelisa R. Glazatov
Strategic Direction:
None
Impact Type:
-- Pick One --
Originating Entity:
Technology and Educational Support Services
Goal

3 - DE Staffing Matrix

Develop framework to ensure appropriate personnel and financial resources are allocated to the DE department

Priority Rank:
2
Originating Entity:
Technology and Educational Support Services
Actions/Activities
  • 3.1.a1 - Identify staffing needs
    Responsible Person:
    Trelisa R. Glazatov
    Originating Entity:
    Technology and Educational Support Services
  • 3.1.a2 - Determine staffing requirements

    Responsible Person:
    Trelisa R. Glazatov
    Originating Entity:
    Technology and Educational Support Services
  • 3.1.a3 - Develop staff management plan

    Responsible Person:
    Trelisa R. Glazatov
    Originating Entity:
    Technology and Educational Support Services
  • 3.1.a4 - Make formal staffing recommendations

    Responsible Person:
    Trelisa R. Glazatov
    Originating Entity:
    Technology and Educational Support Services
Resource Requests
  • 3.1.r1 - Recruit & hiring of DE staff
    Description

    Based on staffing matrix, funds to hire additional DE staff to support our services

    Rationale
    Resource Type:
    Ongoing
    Expenditure Category:
    Personnel
    Originating Entity:
    Technology and Educational Support Services
Details
4.1 1 Identify training opportunities for DE Faculty and Staff

Start Date:
08/24/2010
End Date:
12/15/2010
Responsible Person:
Trelisa R. Glazatov
Strategic Direction:
None
Impact Type:
-- Pick One --
Originating Entity:
Technology and Educational Support Services
Goal

4 - Faculty/Staff Training

Increase technology skillset to allow DE to introduce more innovative and emerging technologies and training into the educational process

Priority Rank:
1
Originating Entity:
Technology and Educational Support Services
Actions/Activities
  • 4.1.a1 - Survey

    Survey all constituencies on types of training and technologies they perceive they need.

    Responsible Person:
    Trelisa R. Glazatov
    Originating Entity:
    Technology and Educational Support Services
Details
6.1 1 Objective 1

Objective – Redesign the DCS helpdesk. This will help improve measures B and C (ticket response time and satisfaction with ticket response time)

Start Date:
03/01/2010
End Date:
06/30/2010
Responsible Person:
Everett Garnick
Strategic Direction:
None
Impact Type:
-- Pick One --
Originating Entity:
Technology and Educational Support Services
Goal

6 - Support System

3. Goal- Establish an effective support system to empower district and college users to effectively report and resolve technology issues.
  

Priority Rank:
3
Originating Entity:
Technology and Educational Support Services
Resource Requests
  • 6.1.r1 - Resource Request
    Description

    Presiduim, User Committees, DETS Managers

    Rationale
    Resource Type:
    Ongoing
    Expenditure Category:
    Personnel
    Originating Entity:
    Technology and Educational Support Services
Details
7.1 1 Objective 1

Objective – Develop and implement hardware and software standards for network infrastructure

Start Date:
11/01/2010
End Date:
12/31/2010
Responsible Person:
Jeremy Sims
Strategic Direction:
None
Impact Type:
-- Pick One --
Originating Entity:
Technology and Educational Support Services
Goal

7 - Computing Environment

2. Goal - Provide a secure and stable computing environment for the district and colleges
     

Priority Rank:
2
Originating Entity:
Technology and Educational Support Services
Resource Requests
  • 7.1.r1 - Resource Request
    Description

    Resources - DETS Managers, User Committees, P2S (vendor name)

    Rationale
    Resource Type:
    Ongoing
    Expenditure Category:
    Personnel
    Originating Entity:
    Technology and Educational Support Services
Details
8.1 1 Objective 1

Objective – Standardize on wireless configuration across district and colleges

Start Date:
09/01/2010
End Date:
12/01/2010
Responsible Person:
Jeremy Sims
Strategic Direction:
None
Impact Type:
-- Pick One --
Originating Entity:
Technology and Educational Support Services
Goal

8 - Educational Experience

1. Goal - Provide technologies that are cohesive accross all services areas of the district

Priority Rank:
1
Originating Entity:
Technology and Educational Support Services
Details
9.1 1 AFB Compliance review

Develop agreement with the American Foundation for the Blind (AFB) to conduct a ground up review of EduStream for ADA Compliance.

Start Date:
05/25/2009
End Date:
09/30/2010
Responsible Person:
Yvette Tram,Trelisa Glazaov
Strategic Direction:
None
Impact Type:
-- Pick One --
Originating Entity:
Technology and Educational Support Services
Goal

9 - Deliver quality accessible educational content

To improve the quality and the accessibility of content on EduStream by making the content ADA compliant, finding methods to deliver the content reliably to end users and making the content easy to access for end users.

Priority Rank:
1
Originating Entity:
Technology and Educational Support Services
Resource Requests
  • 9.1.r1 - AFB
    Description

    A review of the EduStream site by the American Foundation for the Blind

    Rationale

    Want to ensure the navigation and the build-out of the EduStream website is accessible to people with handicaps such as blindness.

    Resource Type:
    One-time
    Expenditure Category:
    Services
    Originating Entity:
    Technology and Educational Support Services
Details
10.1 1 ADA compliant content

Manage and expand repository library with ADA compliant, higher–ed academic appropriate content

Start Date:
01/01/2009
End Date:
06/30/2013
Responsible Person:
Osman, Andy , Yvette
Strategic Direction:
None
Impact Type:
-- Pick One --
Originating Entity:
Technology and Educational Support Services
Goal

10 - Acquire additional accessible content

Explore new content vendors and review their content for possible addition to the EduStream repository.
 

Priority Rank:
2
Originating Entity:
Technology and Educational Support Services
Resource Requests
  • 10.1.r1 - ADA Content
    Description
    Rationale
    Resource Type:
    Ongoing
    Expenditure Category:
    Services
    Originating Entity:
    Technology and Educational Support Services
Details
11.1 1 Legal documents/contracts

Signing of appropriate legal document by instiutions and SBCCD's Board of Trustees

Start Date:
07/01/2009
End Date:
06/30/2013
Responsible Person:
Osman Parada
Strategic Direction:
None
Impact Type:
-- Pick One --
Originating Entity:
Technology and Educational Support Services
Goal

11 - Deploy EduStream locally, statewide and nationally

Fully deploy EduStream to institutions nationwide

Priority Rank:
1
Originating Entity:
Technology and Educational Support Services
Resource Requests
  • 11.1.r1 - Contracts
    Description
    Rationale
    Resource Type:
    Ongoing
    Expenditure Category:
    Personnel
    Originating Entity:
    Technology and Educational Support Services
Details
12.1 1 Provide user training

User training is critical to the goal of self-sufficiency. It requires expenditure of both time and money on the part of technology staff and user departments. It requires much thought in the development of training programs to ensure the right content is targeted to the right people at the right time. It requires continual feedback to ensure that on-going training remains current in light of changing work processes

Start Date:
04/01/2010
End Date:
04/01/2012
Responsible Person:
Carol Hannon
Strategic Direction:
None
Impact Type:
-- Pick One --
Originating Entity:
Technology and Educational Support Services
Goal

12 - Self Sufficient User Community

Users who are self sufficient and knowledgeable about all ERP apps DCS supports and provides.

Priority Rank:
1
Originating Entity:
Technology and Educational Support Services
Actions/Activities
  • 12.1.a1 - Develop and deliver training programs

    User Liaisons and Systems Analyst are working on developing a program to deliver training to software systems end users. Training will cover major aspects of Datatel, ImageNow, SARS and related systems the group supports. Various training classes will be delivered throughout the year on a schedule as set forth by the group. A list of critical training needs will be maintained by the group and classes will then be developed, scheduled, and provided periodically for each need. Classes may be taught using in-person or web-based lecture/lab experiences or provided as a web-based rich media experience (video/flash/etc).

    Start Date:
    01/01/2010
    End Date:
    04/01/2012
    Responsible Person:
    Carol Hannon
    Originating Entity:
    Technology and Educational Support Services
  • 12.1.a2 - Develop training skills

    In order to effectively train others a trainer must develop a basic skill set in teaching modalities and delivery techniques. This is an on-going process requiring a trainer to grow and become better with time and each training engagement.

    Start Date:
    04/01/2010
    End Date:
    04/01/2012
    Responsible Person:
    All Trainers
    Originating Entity:
    Technology and Educational Support Services
  • 12.1.a3 - Build a training classroom

    DCS must build workable classroom environments for small-to-medium class groups that can be available at each supported work site (Valley, Crafton, District and Annex). Most current labs and classrooms at college campuses are not suitable presently because they are on a sub-network that denies access to ERP systems. In addition, ERP client programs are not loaded on these PCs due to security concerns. District and Annex office space generally does not lend itself well to classroom teaching and, if it does, does not contains required technology such as PCs or laptops. DCS should maintain a set of laptops and related technology configured for use as a roving classroom.

    Start Date:
    07/01/2010
    End Date:
    09/01/2010
    Responsible Person:
    Everett Garnick
    Originating Entity:
    Technology and Educational Support Services
  • 12.1.a4 - Deliver video capability

    Software - Camtasia or Captivate (sufficient licenses, updated version): In order to deliver video capability, the technology must be available and usable. We currently have one copy of Camtasia and Captiva. For training purposes as camcorder with accessories is also needed. In addition, the training developers must be trained to use the technology.

    Start Date:
    07/01/2010
    End Date:
    09/01/2010
    Responsible Person:
    Everett Garnick
    Originating Entity:
    Technology and Educational Support Services
  • 12.1.a5 - Training development

    Time must be set aside to ensure that training is developed well. Trainers must be given time to dedicate to, and focus on, this activity

    Start Date:
    03/01/2010
    End Date:
    04/01/2012
    Responsible Person:
    Carol Hannon
    Originating Entity:
    Technology and Educational Support Services
  • 12.1.a6 - Develop other user training resources

    Other training opportunities for users need to be explored including, but not limited to: training from vendors, training from external peer groups (other colleges using the software), trainig from power users (within departments), user group conferences, internal campus peer groups, and on-line forums and list-serves.

    Start Date:
    04/01/2010
    End Date:
    04/01/2012
    Responsible Person:
    All
    Originating Entity:
    Technology and Educational Support Services
Resource Requests
  • 12.1.r1 - Class setup
    Description

    Need moveable classroom infrastructure to allow for setting up classes in various venues.

    Rationale

    In order to satisfy the need for providing training at different sites, for different class sizes, and to ensure people are away from their desks, a movable classroom infrastructure is needed that can be set up in available spaces and take advantage of wireless networking technologies where ever it is. Need is for 15 laptops, a switch, and a printer.

    Resource Type:
    One-time
    Expenditure Category:
    Equipment
    Originating Entity:
    Technology and Educational Support Services
    First Year Cost/Savings:
    $25,000.00/$0.00
  • 12.1.r2 - Video Camera
    Description

    To provide on-line training classes we must develop content. Use of a video camera would allow for capturing training sessions that could then be delivered to those who could not attend or new people.

    Rationale
    • Allows development of more content with fewer people
    • Allows delivery of class content to more staff thus expanding the learning opportunities
    • Provides just-on-time delivery of content making users more self-sufficient
    Resource Type:
    One-time
    Expenditure Category:
    Equipment
    Originating Entity:
    Technology and Educational Support Services
    First Year Cost/Savings:
    $2,500.00/$0.00
Details
4.2 1 Professional development plan for DE faculty & staff

Start Date:
01/05/2011
End Date:
03/09/2011
Responsible Person:
Trelisa R. Glazatov
Strategic Direction:
None
Impact Type:
-- Pick One --
Originating Entity:
Technology and Educational Support Services
Goal

4 - Faculty/Staff Training

Increase technology skillset to allow DE to introduce more innovative and emerging technologies and training into the educational process

Priority Rank:
1
Originating Entity:
Technology and Educational Support Services
Details
9.2 1 New infrastructure build out

Complete the build-out of EduStream’s Infrastructure and co-location.

Start Date:
05/28/2009
End Date:
05/25/2010
Responsible Person:
Andy Chang, Osman Parada
Strategic Direction:
None
Impact Type:
-- Pick One --
Originating Entity:
Technology and Educational Support Services
Goal

9 - Deliver quality accessible educational content

To improve the quality and the accessibility of content on EduStream by making the content ADA compliant, finding methods to deliver the content reliably to end users and making the content easy to access for end users.

Priority Rank:
1
Originating Entity:
Technology and Educational Support Services
Resource Requests
  • 9.2.r1 - Infrastructure
    Description

    To build-out a redundant infrastructure to house the EduStream platform

    Rationale

    Want to create an infrastructure that has a disaster recovery site out of state in case of disastrous events in California, EduStream can still be accessible.

    Resource Type:
    Ongoing
    Expenditure Category:
    Equipment
    Originating Entity:
    Technology and Educational Support Services
Details
11.2 1 Training

To train institution faculty/staff/site administrators on how to use EduStream

Start Date:
01/01/2009
End Date:
06/30/2013
Responsible Person:
Osman Parada
Strategic Direction:
None
Impact Type:
-- Pick One --
Originating Entity:
Technology and Educational Support Services
Goal

11 - Deploy EduStream locally, statewide and nationally

Fully deploy EduStream to institutions nationwide

Priority Rank:
1
Originating Entity:
Technology and Educational Support Services
Details
4.3 1 Develop web-based training modules

Start Date:
04/14/2011
End Date:
08/15/2012
Responsible Person:
Trelisa R. Glazatov
Strategic Direction:
None
Impact Type:
-- Pick One --
Originating Entity:
Technology and Educational Support Services
Goal

4 - Faculty/Staff Training

Increase technology skillset to allow DE to introduce more innovative and emerging technologies and training into the educational process

Priority Rank:
1
Originating Entity:
Technology and Educational Support Services
Resource Requests
  • 4.3.r1 - Software
    Description

    Software to create web-based training modules

    Rationale

    Resource Type:
    One-time
    Expenditure Category:
    Software
    Originating Entity:
    Technology and Educational Support Services
  • 4.3.r2 - Hardware
    Description

    Hardware to create web-based training modules

    Rationale

    Resource Type:
    One-time
    Expenditure Category:
    Equipment
    Originating Entity:
    Technology and Educational Support Services
Details
9.3 1 Expand availability of quality accessible content

Manage and expand repository library with ADA compliant, higher–ed academic appropriate content.

Start Date:
05/29/2009
End Date:
09/30/2010
Responsible Person:
Osman Parada, Andrew Chang
Strategic Direction:
None
Impact Type:
-- Pick One --
Originating Entity:
Technology and Educational Support Services
Goal

9 - Deliver quality accessible educational content

To improve the quality and the accessibility of content on EduStream by making the content ADA compliant, finding methods to deliver the content reliably to end users and making the content easy to access for end users.

Priority Rank:
1
Originating Entity:
Technology and Educational Support Services
Details
11.3 1 Hosting services with CCCTC and CENIC

Develop working relationship with the CCC Technology Center for the hosting and development of services for the CCCs, including e-portfolios, general hosting services, programming, etc

Start Date:
01/01/2010
End Date:
06/30/2013
Responsible Person:
Andy Chang
Strategic Direction:
None
Impact Type:
-- Pick One --
Originating Entity:
Technology and Educational Support Services
Goal

11 - Deploy EduStream locally, statewide and nationally

Fully deploy EduStream to institutions nationwide

Priority Rank:
1
Originating Entity:
Technology and Educational Support Services
Resource Requests
  • 11.3.r1 - Community Hosting
    Description
    Rationale
    Resource Type:
    Ongoing
    Expenditure Category:
    Facilities
    Originating Entity:
    Technology and Educational Support Services
Details
13.3 1 Staff development

Staff, both technical and user, must be trained, to understand, work with, and accept the structures surrounding standardization of project management processes.

Start Date:
07/01/2010
End Date:
04/01/2012
Responsible Person:
Everett Garnick
Strategic Direction:
None
Impact Type:
-- Pick One --
Originating Entity:
Technology and Educational Support Services
Goal

13 - Quality, timely and accurate project implementation

Because most processes in business today interact in significant ways with technology, delays in implementing new systems, or systems updates, can have major negative impacts on employees' ability to perform work, or the District's ability to meet mandated requirements. Since technology projects make these updates available and project management is the control mechanism to ensure projects are done well and efficiently, lack of a structured management process generally will equate to poorly done and implemented projects. Thus, this goal requires an underlying project management structure with staff trained in its use and in the toolsets needed to meet project goals and milestones

Priority Rank:
2
Originating Entity:
Technology and Educational Support Services
Actions/Activities
  • 13.3.a1 - Find staff training funding sources

    Work to find and establish staff training funding sources to allow for funding training for both technical staff and users.

    Start Date:
    07/01/2010
    End Date:
    04/01/2012
    Responsible Person:
    Everett Garnick
    Originating Entity:
    Technology and Educational Support Services
  • 13.3.a2 - Staff investment

    Find ways to get staff (technical and users) invested in the processes. This may be achieved through querying individual users, committees, departments, or other user groups

    Start Date:
    07/01/2010
    End Date:
    04/01/2012
    Responsible Person:
    All
    Originating Entity:
    Technology and Educational Support Services
Details
9.7 1 Alternate authentication methods

Research and develop standards compatibility within EduStream for authentication

Start Date:
01/01/2010
End Date:
06/30/2010
Responsible Person:
Andy Chang
Strategic Direction:
None
Impact Type:
-- Pick One --
Originating Entity:
Technology and Educational Support Services
Goal

9 - Deliver quality accessible educational content

To improve the quality and the accessibility of content on EduStream by making the content ADA compliant, finding methods to deliver the content reliably to end users and making the content easy to access for end users.

Priority Rank:
1
Originating Entity:
Technology and Educational Support Services
Resource Requests
  • 9.7.r1 - Authentication
    Description
    Rationale
    Resource Type:
    Ongoing
    Expenditure Category:
    Software
    Originating Entity:
    Technology and Educational Support Services
Details
5.1 2 Identify training areas related to DE

Start Date:
08/12/2010
End Date:
12/09/2010
Responsible Person:
Trelisa R. Glazatov
Strategic Direction:
None
Impact Type:
-- Pick One --
Originating Entity:
Technology and Educational Support Services
Goal

5 - DE Staff Development


Priority Rank:
3
Originating Entity:
Technology and Educational Support Services
Details
13.1 2 Implement structured project management

A standardized project management approach to project implementations ensures that all projects are approached, controlled, and implemented the same way. This allows you to manage expectations, communicate effectively, and complete work with a high degree of accuracy. Implementing a standard methodology would ensure the campuses are involved when necessary and are prepared up-front for that involvement.

Start Date:
04/01/2010
End Date:
04/01/2012
Responsible Person:
Everett Garnick
Strategic Direction:
None
Impact Type:
-- Pick One --
Originating Entity:
Technology and Educational Support Services
Goal

13 - Quality, timely and accurate project implementation

Because most processes in business today interact in significant ways with technology, delays in implementing new systems, or systems updates, can have major negative impacts on employees' ability to perform work, or the District's ability to meet mandated requirements. Since technology projects make these updates available and project management is the control mechanism to ensure projects are done well and efficiently, lack of a structured management process generally will equate to poorly done and implemented projects. Thus, this goal requires an underlying project management structure with staff trained in its use and in the toolsets needed to meet project goals and milestones

Priority Rank:
2
Originating Entity:
Technology and Educational Support Services
Actions/Activities
  • 13.1.a1 - Project documentation

    Define, build and continuously improve a standardized set of documents to be used for project management including, but not limited to: scope, specifications, risk management, change management, startup and shutdown checklists, resource requirements, milestone definitions, etc.

    Start Date:
    04/01/2010
    End Date:
    09/01/2010
    Responsible Person:
    Everett Garnick
    Originating Entity:
    Technology and Educational Support Services
  • 13.1.a2 - Methodology definition

    Define and document methodology to be used.

    Start Date:
    04/01/2010
    End Date:
    09/01/2010
    Responsible Person:
    Everett Garnick
    Originating Entity:
    Technology and Educational Support Services
  • 13.1.a3 - Implementation

    Implement the new methodology as a project itself using the project life cycle approach (define, plan, implement, maintain). This requires refinement and/or redefinition of parts and pieces over the life of the project management process.

    Start Date:
    09/01/2010
    End Date:
    04/01/2012
    Responsible Person:
    Everett Garnick
    Originating Entity:
    Technology and Educational Support Services
Details
14.1 2 Four color press

Upgrade printing capabilities by acquiring a four color press.
Upgrade equipment in Quick Copy
Upgrade on demand color requests.
 

Start Date:
07/01/2010
End Date:
07/01/2011
Responsible Person:
Louis Chavira
Strategic Direction:
None
Impact Type:
-- Pick One --
Originating Entity:
Technology and Educational Support Services
Goal

14 - Louis Chavira

- To support the students through faculty and staff
- Provide faculty and staff with professional results and printing assistance
- Continue to work towards outstanding quality and excellent customer service
- Maintain an efficient and cost effective production schedule
- To afford a multitude of resources to enable effective communication between the
District, students and community

Priority Rank:
1
Originating Entity:
Technology and Educational Support Services
Actions/Activities
  • 14.1.a1 - objectives
    Start Date:
    07/01/2010
    End Date:
    07/01/2011
    Responsible Person:
    Louis Chavira
    Originating Entity:
    Technology and Educational Support Services
  • 14.1.a2 - objectives
    Start Date:
    07/01/2010
    End Date:
    07/01/2011
    Responsible Person:
    Louis Chavira
    Originating Entity:
    Technology and Educational Support Services
Resource Requests
  • 14.1.r1 - Louis Chavira
    Description

    Secure funding
    Staff Training
    Attend Workshop
    Attend Conferences

    Additional staff
     

    Rationale

    In order to improve the services provided by the San Bernardino Community College district Printing Services we will need the necessary budget to accomplish this.

    Staff will need to get training through attending workshops and confwerences in thier field of expertise.

    Resource Type:
    One-time
    Expenditure Category:
    Equipment
    Originating Entity:
    Technology and Educational Support Services
  • 14.1.r2 - Improve customer Satisfaction
    Description

    • Objective 1: Modernize Printing Services equipment
    o Activity 3: Cost out and prioritize technologies and develop a project plan for implementation, including procurement, training, communication, etc
    o RESOURCE REQUEST: Dependent upon findings of Activity 3
    • Objective 2: Implement technologies to facilitate communication with end-users with regard to turn around times, due dates, updates, etc;
    o Activity 2: Cost out and prioritize technologies and develop a project plan for implementation, including procurement, training, communication, etc
    o RESOURCE REQUEST: Dependent upon findings of Activity 2
     

    Rationale
    Resource Type:
    Ongoing
    Expenditure Category:
    Equipment
    Originating Entity:
    Technology and Educational Support Services
Details
1.2 2 Integrate technology that support DE strategic vision

Start Date:
04/13/2011
End Date:
04/17/2013
Responsible Person:
Trelisa R. Glazatov
Strategic Direction:
None
Impact Type:
-- Pick One --
Originating Entity:
Technology and Educational Support Services
Goal

1 - Expand DE services offerings

Develop prioritize list of potential services and technology that DE may offer at the district and campus levels and to support DE constituents.

Priority Rank:
2
Originating Entity:
Technology and Educational Support Services
Actions/Activities
  • 1.2.a1 - Research emerging technology

    Responsible Person:
    Trelisa R. Glazatov
    Originating Entity:
    Technology and Educational Support Services
  • 1.2.a2 - Identify and recommend feasible technology to implement on campuses/district

    Responsible Person:
    Trelisa R. Glazatov
    Originating Entity:
    Technology and Educational Support Services
  • 1.2.a3 - Develop timeline to complete integration of agreed upon technology

    Responsible Person:
    Trelisa R. Glazatov
    Originating Entity:
    Technology and Educational Support Services
Resource Requests
  • 1.2.r1 - Staffing
    Description

    Staffing to support expanded DE services at district and campus levels

    Rationale

    Resource Type:
    Ongoing
    Expenditure Category:
    Personnel
    Originating Entity:
    Technology and Educational Support Services
  • 1.2.r2 - Hardware
    Description
    Rationale

    Resource Type:
    One-time
    Expenditure Category:
    Equipment
    Originating Entity:
    Technology and Educational Support Services
  • 1.2.r3 - Software
    Description

    Rationale
    Resource Type:
    One-time
    Expenditure Category:
    Software
    Originating Entity:
    Technology and Educational Support Services
Details
2.2 2 Integrate online student services into DE and traditional courses

Further the services required to support DE courses in keeping with the quality afforded to face-to-face and campus programs

Start Date:
04/01/2011
End Date:
04/01/2014
Responsible Person:
Trelisa R. Glazatov
Strategic Direction:
None
Impact Type:
-- Pick One --
Originating Entity:
Technology and Educational Support Services
Goal

2 - Provide infrastructure to support DE courses and services

Infrastructure, with funded replacement cycles, will be in place to allow constituents access to DE and campus information through computer based websites and application as well as mobile computing.

Priority Rank:
1
Originating Entity:
Technology and Educational Support Services
Actions/Activities
  • 2.2.a1 - Research best practice regarding online student services

    Responsible Person:
    Trelisa R. Glazatov
    Originating Entity:
    Technology and Educational Support Services
  • 2.2.a2 - Identify & prioritize student service areas

    Identify & prioritize student service areas to augment with online technology

    Responsible Person:
    Trelisa R. Glazatov
    Originating Entity:
    Technology and Educational Support Services
  • 2.2.a3 - Develop online student services plan for DE component

    Responsible Person:
    Trelisa R. Glazatov
    Originating Entity:
    Technology and Educational Support Services
Resource Requests
  • 2.2.r1 - Hardware
    Description

    District wide solutions that may be used by campus faculty & staff in support of Online student services

    Rationale
    Resource Type:
    Ongoing
    Expenditure Category:
    Equipment
    Originating Entity:
    Technology and Educational Support Services
  • 2.2.r2 - Software
    Description

    District wide solutions that may be used by campus faculty & staff in support of Online student services

    Rationale

    Resource Type:
    Ongoing
    Expenditure Category:
    Software
    Originating Entity:
    Technology and Educational Support Services
Details
6.2 2 Objective 2

Objective – Establish Committee(s) to facilitate user involvement with technology and support initiatives

Start Date:
01/04/2010
End Date:
02/01/2010
Responsible Person:
Glen Kuck
Strategic Direction:
None
Impact Type:
-- Pick One --
Originating Entity:
Technology and Educational Support Services
Goal

6 - Support System

3. Goal- Establish an effective support system to empower district and college users to effectively report and resolve technology issues.
  

Priority Rank:
3
Originating Entity:
Technology and Educational Support Services
Details
7.2 2 Objective 2

Objective – Review, update and or create the District Security Policy. This will be handled through the district Technical Services DETS Committee.

Start Date:
01/03/2011
End Date:
02/28/2011
Responsible Person:
Jeremy Sims
Strategic Direction:
None
Impact Type:
-- Pick One --
Originating Entity:
Technology and Educational Support Services
Goal

7 - Computing Environment

2. Goal - Provide a secure and stable computing environment for the district and colleges
     

Priority Rank:
2
Originating Entity:
Technology and Educational Support Services
Resource Requests
  • 7.2.r1 - Resource Request
    Description

    Resources – DETS Managers, CISOA Online Community

    Rationale
    Resource Type:
    Ongoing
    Expenditure Category:
    Personnel
    Originating Entity:
    Technology and Educational Support Services
Details
12.3 2 Publicize provided opportunities

Systems users need to be advised of new and updated systems so they know what is available for use. Training and documentation is useful only after users know things are available and that they might be affected.

Start Date:
05/01/2010
End Date:
04/01/2012
Responsible Person:
Dianna Jones
Strategic Direction:
None
Impact Type:
-- Pick One --
Originating Entity:
Technology and Educational Support Services
Goal

12 - Self Sufficient User Community

Users who are self sufficient and knowledgeable about all ERP apps DCS supports and provides.

Priority Rank:
1
Originating Entity:
Technology and Educational Support Services
Actions/Activities
  • 12.3.a1 - Newsletter

    Develop and publish a periodic newsletter containing published content as well as links to web-based content that describes what DCS is doing. This information should be submitted by all DCS staff for compilation and publishing via email and the web.

    Start Date:
    06/01/2010
    End Date:
    04/01/2012
    Responsible Person:
    Dianna Jones
    Originating Entity:
    Technology and Educational Support Services
  • 12.3.a2 - Maintain website

    The DCS website should contain current content and links that help users do their jobs effectively and keeps them abreast of work that DCS does to assist them to that end. Maintaining currency and quality of information is critical in the support of employees at all sites.

    Start Date:
    05/01/2010
    End Date:
    04/01/2012
    Responsible Person:
    Dianna Jones
    Originating Entity:
    Technology and Educational Support Services
Details
11.4 2 Reporting and Metrics capability

Expand EduStream’s reporting capabilities on usage and other metrics based on member institution and partner needs.

Start Date:
01/01/2010
End Date:
06/30/2010
Responsible Person:
Yvette Tram
Strategic Direction:
None
Impact Type:
-- Pick One --
Originating Entity:
Technology and Educational Support Services
Goal

11 - Deploy EduStream locally, statewide and nationally

Fully deploy EduStream to institutions nationwide

Priority Rank:
1
Originating Entity:
Technology and Educational Support Services
Details
9.9 2 Encoding to various formats

Research and encode, as appropriate, EduStream’s content in varying formats to enable maximum portability

Start Date:
01/01/2010
End Date:
06/30/2010
Responsible Person:
Osman Parada
Strategic Direction:
None
Impact Type:
-- Pick One --
Originating Entity:
Technology and Educational Support Services
Goal

9 - Deliver quality accessible educational content

To improve the quality and the accessibility of content on EduStream by making the content ADA compliant, finding methods to deliver the content reliably to end users and making the content easy to access for end users.

Priority Rank:
1
Originating Entity:
Technology and Educational Support Services
Resource Requests
  • 9.9.r1 - Encoding Formats
    Description
    Rationale
    Resource Type:
    Ongoing
    Expenditure Category:
    Personnel
    Originating Entity:
    Technology and Educational Support Services
Details
5.2 3 Create training plan for DE staff

Start Date:
01/13/2011
End Date:
02/10/2011
Responsible Person:
Trelisa R. Glazatov
Strategic Direction:
None
Impact Type:
-- Pick One --
Originating Entity:
Technology and Educational Support Services
Goal

5 - DE Staff Development


Priority Rank:
3
Originating Entity:
Technology and Educational Support Services
Resource Requests
  • 5.2.r1 - Training funds
    Description

    Dedicated funds for training of DE staff

    Rationale

    Resource Type:
    Ongoing
    Expenditure Category:
    Services
    Originating Entity:
    Technology and Educational Support Services
Details
10.2 3 Non-proprietary content

Develop new instance of EduStream focused on non-proprietary content

Start Date:
01/01/2010
End Date:
06/30/2010
Responsible Person:
Yvette, Osman, Andy
Strategic Direction:
None
Impact Type:
-- Pick One --
Originating Entity:
Technology and Educational Support Services
Goal

10 - Acquire additional accessible content

Explore new content vendors and review their content for possible addition to the EduStream repository.
 

Priority Rank:
2
Originating Entity:
Technology and Educational Support Services
Resource Requests
  • 10.2.r1 - Student Environment
    Description
    Rationale
    Resource Type:
    Ongoing
    Expenditure Category:
    Personnel
    Originating Entity:
    Technology and Educational Support Services
Details
12.2 3 Provide current documentation

User and technical documentation together provide a solid foundation for support and an on-going reference to assist in the learning process after classroom instruction. However, to be usable, documentation must remain current and must be readable. Standardization of documentation formats is recommended to ensure ease of use.

Start Date:
04/01/2010
End Date:
04/01/2012
Responsible Person:
DyAnn Walter
Strategic Direction:
None
Impact Type:
-- Pick One --
Originating Entity:
Technology and Educational Support Services
Goal

12 - Self Sufficient User Community

Users who are self sufficient and knowledgeable about all ERP apps DCS supports and provides.

Priority Rank:
1
Originating Entity:
Technology and Educational Support Services
Actions/Activities
  • 12.2.a1 - Standardize format

    Before developing and updating documentation a standardized format should be developed.

    Start Date:
    04/01/2010
    End Date:
    06/01/2010
    Responsible Person:
    DETS Administrative Applications Committee
    Originating Entity:
    Technology and Educational Support Services
  • 12.2.a2 - Clean up old documentation

    Existing documentation is mostly out of date and not well suited to use in current environments. All existing documentation should be quarantined. Each document can then be reviewed, updated, and placed back into service as time permits. This can only be done with help from the user community.

    Start Date:
    06/02/2010
    End Date:
    04/01/2012
    Responsible Person:
    All
    Originating Entity:
    Technology and Educational Support Services
  • 12.2.a3 - Web services

    Use wikis to provide procedural documentation. Wikis provide more opportunity for collaboration in maintaining process steps than does other types of documentation. In addition, use web services such as Sharepoint to provide a single portal experience for access to diverse document resources.

    Start Date:
    04/01/2010
    End Date:
    04/01/2012
    Responsible Person:
    Everett Garnick
    Originating Entity:
    Technology and Educational Support Services
  • 12.2.a4 - Evaluate new technologies to deliver documentation

    New technologies are introduced periodically to enhance the learning experience and many involve documentation. These technologies consume resources just for the evaluation process and then more resources for implementation and use if they are selected. However, this is a critical component of currency in technology and support services that can help ensure the colleges are successful in their missions. Identification of these technologies should be open to all and evaluation and selection done by cross-functional and cross-campus teams or committees.

    Start Date:
    04/01/2010
    End Date:
    04/01/2012
    Responsible Person:
    All
    Originating Entity:
    Technology and Educational Support Services
  • 12.2.a5 - Incentivize use of documentation

    Provide incentives to users to use documentation provided and to report updates needed.

    Start Date:
    04/01/2010
    End Date:
    04/01/2012
    Responsible Person:
    User Liaisons
    Originating Entity:
    Technology and Educational Support Services
  • 12.2.a6 - Explore the feasibility of obtain additional resources

    Current staff has limited time and energy to devote to document maintenance and management. Possible options include approving overtime for current staff, contract sourcing document maintenance, or hiring additional staff. This is a resource management activity.

    Start Date:
    07/01/2010
    End Date:
    04/01/2012
    Responsible Person:
    Everett Garnick
    Originating Entity:
    Technology and Educational Support Services
Resource Requests
  • 12.2.r1 - Documentation Specialist
    Description

    Hire a documentation writer

    Rationale

    Whatever technology is utilized, documentation must be developed and maintained. Standards must be developed and enforced. Creation of some sort of documentation is easy enough. However, managing that documentation and maintaining its currency is, and has always been, extremely difficult if not impossible without someone focused on that task. There currently is no body.

    Resource Type:
    Ongoing
    Expenditure Category:
    Personnel
    Originating Entity:
    Technology and Educational Support Services
    First Year Cost/Savings:
    $40,000.00/$0.00
    Second Year Cost/Savings:
    $40,000.00/$0.00
    Third Year Cost/Savings:
    $40,000.00/$0.00
Details
13.2 3 Assistive technology

Obtain, implement, and train on assistive technologies in support of a structured project management methodology. Note: a methodology can be put in place using available tools but assistive technologies will build collaboration and capability.

Start Date:
09/01/2010
End Date:
04/01/2012
Responsible Person:
Everett Garnick
Strategic Direction:
None
Impact Type:
-- Pick One --
Originating Entity:
Technology and Educational Support Services
Goal

13 - Quality, timely and accurate project implementation

Because most processes in business today interact in significant ways with technology, delays in implementing new systems, or systems updates, can have major negative impacts on employees' ability to perform work, or the District's ability to meet mandated requirements. Since technology projects make these updates available and project management is the control mechanism to ensure projects are done well and efficiently, lack of a structured management process generally will equate to poorly done and implemented projects. Thus, this goal requires an underlying project management structure with staff trained in its use and in the toolsets needed to meet project goals and milestones

Priority Rank:
2
Originating Entity:
Technology and Educational Support Services
Actions/Activities
  • 13.2.a1 - MS Project server

    Implementing Microsoft project server will make the project lifecycle a more collaborative effort through use of technologies that do not currently exist within the District.

    Start Date:
    01/01/2011
    End Date:
    04/01/2012
    Responsible Person:
    Everett Garnick
    Originating Entity:
    Technology and Educational Support Services
  • 13.2.a2 - Project management software

    Converting to a professional project management software package could improve the collaboration between DCS staff and users as well as assist in tying disparate processes together more tightly. This activity would search for, evaluate, and implement a system if one can be found.

    Start Date:
    07/01/2010
    End Date:
    04/01/2012
    Responsible Person:
    DETS Administrative Applications Committee
    Originating Entity:
    Technology and Educational Support Services
Resource Requests
  • 13.2.r1 - MS Project Server
    Description

    Implement Microsoft project server to allow for more collaboration

    Rationale

    This product allows project team members to work on a project plan interactively thus making individual project imiplementations more cohesive and collaborative. MS Project Server will need to be included in our MS campus licensing agreement. It can be implemented as soon as our virtual infrastructure environment is implemented.

    Resource Type:
    One-time
    Expenditure Category:
    Software
    Originating Entity:
    Technology and Educational Support Services
  • 13.2.r2 - Project Database
    Description

    Purchase commercial project managment software and eliminate custom written access database (Tenrox preferred). This will allow for fully collaborative management of all projects including linkages with MS project server for planning of individual projects.

    Rationale

    This would eliminate a custom application, provide greater functionality, and allow greater access with more security to the projects database.

    Resource Type:
    One-time
    Expenditure Category:
    Software
    Originating Entity:
    Technology and Educational Support Services
    First Year Cost/Savings:
    $350.00/$0.00
Details
6.3 3 Objective 3

Objective – Create FAQs and Quick tips to better train the user to deal with minor and frequently occurring issues.

Start Date:
04/01/2010
End Date:
06/30/2010
Responsible Person:
Everett Garnick
Strategic Direction:
None
Impact Type:
-- Pick One --
Originating Entity:
Technology and Educational Support Services
Goal

6 - Support System

3. Goal- Establish an effective support system to empower district and college users to effectively report and resolve technology issues.
  

Priority Rank:
3
Originating Entity:
Technology and Educational Support Services
Resource Requests
  • 6.3.r1 - Resource Request
    Description

    Presiduim, All DCS Employees, User Committees

    Rationale
    Resource Type:
    Ongoing
    Expenditure Category:
    Personnel
    Originating Entity:
    Technology and Educational Support Services
Details
7.3 3 Objective 3

Objective – Establish mechanisms that will aid in the identification and prevention of abuse in SBCCD networks and computer systems

Start Date:
01/01/2011
End Date:
01/31/2011
Responsible Person:
Jeremy Sims
Strategic Direction:
None
Impact Type:
-- Pick One --
Originating Entity:
Technology and Educational Support Services
Goal

7 - Computing Environment

2. Goal - Provide a secure and stable computing environment for the district and colleges
     

Priority Rank:
2
Originating Entity:
Technology and Educational Support Services
Resource Requests
  • 7.3.r1 - Resource Request
    Description

    Resources – Dell, Fortinet, Campus Tech Directors, STSS

    Rationale
    Resource Type:
    Ongoing
    Expenditure Category:
    Personnel
    Originating Entity:
    Technology and Educational Support Services
Details
9.5 3 EduStream Help Desk

Develop and deploy a Centralized Help Desk for EduStream that includes Service Level Agreements

Start Date:
01/01/2010
End Date:
06/29/2010
Responsible Person:
Osman Parada
Strategic Direction:
None
Impact Type:
-- Pick One --
Originating Entity:
Technology and Educational Support Services
Goal

9 - Deliver quality accessible educational content

To improve the quality and the accessibility of content on EduStream by making the content ADA compliant, finding methods to deliver the content reliably to end users and making the content easy to access for end users.

Priority Rank:
1
Originating Entity:
Technology and Educational Support Services
Resource Requests
  • 9.5.r1 - Help Desk
    Description
    Rationale
    Resource Type:
    Ongoing
    Expenditure Category:
    Services
    Originating Entity:
    Technology and Educational Support Services
Details
9.8 3 Deep Web Search (Federated Search)

Research and develop EduStream’s federated search capabilities. Be able to perform federated search across three repositories (single database or collection of databases)

Start Date:
01/01/2010
End Date:
06/30/2010
Responsible Person:
Yvette Tram
Strategic Direction:
None
Impact Type:
-- Pick One --
Originating Entity:
Technology and Educational Support Services
Goal

9 - Deliver quality accessible educational content

To improve the quality and the accessibility of content on EduStream by making the content ADA compliant, finding methods to deliver the content reliably to end users and making the content easy to access for end users.

Priority Rank:
1
Originating Entity:
Technology and Educational Support Services
Resource Requests
  • 9.8.r1 - Deep web search
    Description

    Enable EduStream to search other repositories and vice versa

    Rationale
    Resource Type:
    Ongoing
    Expenditure Category:
    Personnel
    Originating Entity:
    Technology and Educational Support Services
Details
15.1 4 implementation

Acquire software to accomplish submission of jobs, tracking of jobs, complete all accounting of jobs, keep inventory of materials and supplies
Implement changes to improve customer needs.
Implement a schedule to visit sites on a regular schedule, or as needed.
Implement a disclaimer that explains terms and conditions.
 

Start Date:
07/01/2010
End Date:
07/01/2011
Responsible Person:
Louis Chavira
Strategic Direction:
None
Impact Type:
-- Pick One --
Originating Entity:
Technology and Educational Support Services
Goal

15 - Goal 2: Improve the reliability and consistency of user experiences.

• Objective 1: Review and revise internal procedures
o Activity 1: Review all internal business procedures and processes, including: how work is received, processed, and returned, along with level and types of communication provided to users.
o Activity 2: Revise and document all processes, making document publicly available.
o Activity 3: Revise at least annually based on surveys, focus groups, and end-user feedback.
 

Priority Rank:
2
Originating Entity:
Technology and Educational Support Services
Details
15.2 4 implementation

Acquire software to accomplish submission of jobs, tracking of jobs, complete all accounting of jobs, keep inventory of materials and supplies
Implement changes to improve customer needs.
Implement a schedule to visit sites on a regular schedule, or as needed.
Implement a disclaimer that explains terms and conditions.
 

Start Date:
07/01/2010
End Date:
08/01/2011
Responsible Person:
Louis Chavira
Strategic Direction:
None
Impact Type:
-- Pick One --
Originating Entity:
Technology and Educational Support Services
Goal

15 - Goal 2: Improve the reliability and consistency of user experiences.

• Objective 1: Review and revise internal procedures
o Activity 1: Review all internal business procedures and processes, including: how work is received, processed, and returned, along with level and types of communication provided to users.
o Activity 2: Revise and document all processes, making document publicly available.
o Activity 3: Revise at least annually based on surveys, focus groups, and end-user feedback.
 

Priority Rank:
2
Originating Entity:
Technology and Educational Support Services
Details
9.4 4 Ability to brand locally

Develop the capability for institutions to locally brand the look and feel of EduStream

Start Date:
01/01/2010
End Date:
06/30/2010
Responsible Person:
Yvette Tram
Strategic Direction:
None
Impact Type:
-- Pick One --
Originating Entity:
Technology and Educational Support Services
Goal

9 - Deliver quality accessible educational content

To improve the quality and the accessibility of content on EduStream by making the content ADA compliant, finding methods to deliver the content reliably to end users and making the content easy to access for end users.

Priority Rank:
1
Originating Entity:
Technology and Educational Support Services
Details
12.4 4 Permissions maintenance

Datatel system users must be provided proper access to the system to be able to effectively do their jobs. It is not always easy for users to know what is needed or what is available so users have, in the past, been given to much access. In some cases users do not have enough access to perform functions they need to perform and are, therefore, crippled.

Start Date:
07/01/2010
End Date:
12/31/2010
Responsible Person:
DyAnn Walter
Strategic Direction:
None
Impact Type:
-- Pick One --
Originating Entity:
Technology and Educational Support Services
Goal

12 - Self Sufficient User Community

Users who are self sufficient and knowledgeable about all ERP apps DCS supports and provides.

Priority Rank:
1
Originating Entity:
Technology and Educational Support Services
Actions/Activities
  • 12.4.a1 - Re-Vamp permissions

    DCS must re-vamp the permissions granting process, as well as the current permissions classes, to ensure this does not continue to be a problem.

    Start Date:
    07/01/2010
    End Date:
    12/31/2010
    Responsible Person:
    DyAnn Walter
    Originating Entity:
    Technology and Educational Support Services
Details
9.6 4 Test User Group

Establish a user test group for new features developed and deployed on EduStream’s test environment prior to going into production

Start Date:
01/01/2010
End Date:
06/30/2010
Responsible Person:
Osman Parada
Strategic Direction:
None
Impact Type:
-- Pick One --
Originating Entity:
Technology and Educational Support Services
Goal

9 - Deliver quality accessible educational content

To improve the quality and the accessibility of content on EduStream by making the content ADA compliant, finding methods to deliver the content reliably to end users and making the content easy to access for end users.

Priority Rank:
1
Originating Entity:
Technology and Educational Support Services
Resource Requests
  • 9.6.r1 - Test Group
    Description

    A group of faculty and staff from SBCCD to evaluate and use EduStream

    Rationale

    To get feedback from our customers as to the use and feel of EduStream.  Provides the staff valuable information to continue the improvement and evolution of the platform

    Resource Type:
    Ongoing
    Expenditure Category:
    Personnel
    Originating Entity:
    Technology and Educational Support Services
Details
10.9 4 Ingestion Formats

Enable EduStream to be able to ingest content from any digital format

Start Date:
01/01/2010
End Date:
06/30/2010
Responsible Person:
Yvette Tram
Strategic Direction:
None
Impact Type:
-- Pick One --
Originating Entity:
Technology and Educational Support Services
Goal

10 - Acquire additional accessible content

Explore new content vendors and review their content for possible addition to the EduStream repository.
 

Priority Rank:
2
Originating Entity:
Technology and Educational Support Services
Resource Requests
  • 10.9.r1 - Ingestion
    Description
    Rationale
    Resource Type:
    Ongoing
    Expenditure Category:
    Software
    Originating Entity:
    Technology and Educational Support Services
Details
7.4 5 Objective 4

Objective – Upgrade current IP telephony system to provide for the latest in call accounting and emergency services

Start Date:
03/16/2010
End Date:
06/16/2010
Responsible Person:
Jeremy Sims
Strategic Direction:
None
Impact Type:
-- Pick One --
Originating Entity:
Technology and Educational Support Services
Goal

7 - Computing Environment

2. Goal - Provide a secure and stable computing environment for the district and colleges
     

Priority Rank:
2
Originating Entity:
Technology and Educational Support Services
Resource Requests
  • 7.4.r1 - Resource Request
    Description

    Resources – Nexus, STSS and 2 Telecommunication Specialists

    Rationale
    Resource Type:
    Ongoing
    Expenditure Category:
    Personnel
    Originating Entity:
    Technology and Educational Support Services
Details