Plans for Technology and Educational Support Services >> 2012 - 2013 Technology and Educational Support Services District Program Review >> Objective Priority List

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Id Priority Title Details
1.1 1 Implement hardware and software standards for network infrastructure.

Objective –  Implement hardware and software standards for network infrastructure.

Start Date:
11/01/2010
End Date:
06/30/2014
Responsible Person:
Jeremy Sims
Strategic Direction:
None
Impact Type:
-- Pick One --
Originating Entity:
Technical Services
Goal

1 - Provide a secure and stable computing environment for the district and colleges.

2. Goal - Provide a secure and stable computing environment for the district and colleges
     

Priority Rank:
1
Originating Entity:
Technical Services
Actions/Activities
  • 1.1.a1 - Deploy Switches

    Deploy the recently purchased Extreme switches. This is the final phase of the network infrastructure upgrade. This will be replacing the current Cisco switches that are 3 to 10 years old.

    Start Date:
    03/11/2013
    End Date:
    06/30/2014
    Responsible Person:
    Jeremy Sims
    Originating Entity:
    Technical Services
Details
4.1 2 Fill current vacant positions.
Start Date:
03/01/2013
End Date:
09/01/2013
Responsible Person:
Hiring Manager & Human Resources
Strategic Direction:
None
Impact Type:
-- Pick One --
Originating Entity:
Administrative Applications
Goal

4 - Employee Maintenance

This goal relates to the maintenance of employee job satisfaction, ability to perform job functions, and overall departmental operations efficiencies.

Priority Rank:
1
Originating Entity:
Administrative Applications
Actions/Activities
  • 4.1.a1 - Post Vacant Positions

    Per approval of the hiring manager, Human Resources will post the vacant positions. First internally, then externally.

    Vacant Positions:

    1. Director, Administrative Application Systems
    2. System Analyst
    3. Senior Programmer / Analyst
    4. Senior Programmer / Analyst
    Start Date:
    03/01/2013
    End Date:
    04/01/2013
    Responsible Person:
    Hiring Manager & Human Resources
    Originating Entity:
    Administrative Applications
  • 4.1.a2 - Hire Short-Terms/Substitutes for Vacant Positions

    To fill the vacant positions during the hiring process, attempts need to be made to hire short-term/substitutes to fill those positions. If positions can't be filled with temporary personal, then overtime will be necessary to still preform necessary tasks.

    Start Date:
    04/01/2013
    End Date:
    07/01/2013
    Responsible Person:
    Hiring Manager & Human Resources
    Originating Entity:
    Administrative Applications
  • 4.1.a3 - Level 1: Committee Interview of eligible applicants

    A committee is formed, and is tasked to review the eligible applicants who passed job descriptions minimum qualifications. Committee preforms first level interviews, and recommends applicants to move to level 2 interviews.

    Start Date:
    07/01/2013
    End Date:
    08/01/2013
    Responsible Person:
    Committee Members and Human Resources
    Originating Entity:
    Administrative Applications
  • 4.1.a4 - Level 2: Hiring manager's interview of committee recommended applicants

    The hiring manager interviews the recommended eligible applicants passed by the hiring committee. The hiring manager will forward any decision to Human Resources; which Human Resources will then send follow-up information to applicant(s).

    Start Date:
    08/01/2013
    End Date:
    09/01/2013
    Responsible Person:
    Hiring Manager & Human Resources
    Originating Entity:
    Administrative Applications
  • 4.1.a5 - Train hired staff

    Once the vacant positions are filled, then necessary training will need to occur to bring the new employees up to speed.

    Start Date:
    07/01/2013
    End Date:
    10/01/2013
    Responsible Person:
    Staff
    Originating Entity:
    Administrative Applications
Resource Requests
  • 4.1.r1 - Overtime Budget
    Description

    Need funding to pay current staff overtime to fill vacant positions tasks, that require more than a 8 hour work day.

    Rationale

    To keep services and support functional while we hire vacant positions, an identified overtime budget resource will allow us to fill some of the vacant position tasks with existing staff. Normally, funding will be from the vacant position(s).

    This funding will have to continue until, at least, the positions are filled.

    Resource Type:
    One-time
    Expenditure Category:
    Personnel
    Originating Entity:
    Administrative Applications
    First Year Cost/Savings:
    $100,000.00/$0.00
    Second Year Cost/Savings:
    $100,000.00/$0.00
    Third Year Cost/Savings:
    $100,000.00/$0.00
  • 4.1.r2 - Training Budget
    Description

    For newly hired employees, there will be a need providing training to bring them up to speed.

    Rationale

    Some of the training could be done in house, but utilizing vendor training classes will provide a more through training experience.

    Resource Type:
    One-time
    Expenditure Category:
    Personnel
    Originating Entity:
    Administrative Applications
    First Year Cost/Savings:
    $50,000.00/$0.00
Details
4.2 3 Determine and schedule staff training/conference opportunities
Start Date:
03/01/2013
End Date:
03/01/2014
Responsible Person:
Director & Staff
Strategic Direction:
None
Impact Type:
-- Pick One --
Originating Entity:
Administrative Applications
Goal

4 - Employee Maintenance

This goal relates to the maintenance of employee job satisfaction, ability to perform job functions, and overall departmental operations efficiencies.

Priority Rank:
1
Originating Entity:
Administrative Applications
Actions/Activities
  • 4.2.a1 - Determine Training/Conference Opportunities for the next year

    Before any budget can be determined, a listing of training and conference opportunities needs to be collected and prioritized.

    Start Date:
    03/01/2013
    End Date:
    05/01/2013
    Responsible Person:
    Director & Staff
    Originating Entity:
    Administrative Applications
  • 4.2.a2 - Determine Training/Conferences based on available budget

    Based on available budget, director needs to decide which requested trainings and conferences will be paid for in this years' budget.

    Start Date:
    05/01/2013
    End Date:
    06/01/2013
    Responsible Person:
    Director
    Originating Entity:
    Administrative Applications
Resource Requests
  • 4.2.r1 - Training/Conference Budget
    Description

    A budget needs to be identified to pay for training and/or conferences that staff will be attending through-out the upcoming year.

    Rationale

    These trainings and conferences are necessary to keep staff up-to-date on available technology in the industry and to keep involved with fellow institutions.

    Resource Type:
    Ongoing
    Expenditure Category:
    Personnel
    Originating Entity:
    Administrative Applications
    First Year Cost/Savings:
    $50,000.00/$0.00
    Second Year Cost/Savings:
    $50,000.00/$0.00
    Third Year Cost/Savings:
    $50,000.00/$0.00
Details
1.3 4 Implement mechanisms that will aid in the identification and prevention of abuse in sbccd networks.

Objective – Implement mechanisms that will aid in the identification and prevention of abuse in SBCCD networks and computer systems

Start Date:
05/11/2011
End Date:
06/30/2014
Responsible Person:
Jeremy Sims
Strategic Direction:
None
Impact Type:
-- Pick One --
Originating Entity:
Technical Services
Goal

1 - Provide a secure and stable computing environment for the district and colleges.

2. Goal - Provide a secure and stable computing environment for the district and colleges
     

Priority Rank:
1
Originating Entity:
Technical Services
Actions/Activities
  • 1.3.a1 - Switch Security

     

    We will be implementing different security features of the new extreme switches that will help aid in the prevention of data security breaches. 

    Start Date:
    01/01/2013
    End Date:
    01/01/2014
    Responsible Person:
    Jeremy Sims
    Originating Entity:
    Technical Services
Details
2.1 5 Integrate online student services into DE and traditional courses

Further the services required to support DE courses in keeping with the quality afforded to face-to-face and campus programs

Start Date:
04/01/2011
End Date:
06/30/2014
Responsible Person:
Trelisa R. Glazatov
Strategic Direction:
None
Impact Type:
-- Pick One --
Originating Entity:
Distance Education
Goal

2 - Provide infrastructure to support DE courses and services

Infrastructure, with funded replacement cycles, will be in place to allow constituents access to DE and campus information through computer based websites and application as well as mobile computing.

Priority Rank:
1
Originating Entity:
Distance Education
Actions/Activities
  • 2.1.a1 - Research best practice regarding online student services

    Responsible Person:
    Trelisa R. Glazatov
    Originating Entity:
    Distance Education
  • 2.1.a2 - Identify & prioritize student service areas

    Identify & prioritize student service areas to augment with online technology

    Responsible Person:
    Trelisa R. Glazatov
    Originating Entity:
    Distance Education
  • 2.1.a3 - Develop online student services plan for DE component

    Responsible Person:
    Trelisa R. Glazatov
    Originating Entity:
    Distance Education
Details
6.1 6 Improve helpdesk services through increased usage of online and self-help resources.
Start Date:
03/01/2013
End Date:
03/01/2014
Responsible Person:
Director and Operational Staff
Strategic Direction:
None
Impact Type:
-- Pick One --
Originating Entity:
Administrative Applications
Goal

6 - Operations: Self Sufficient User Community

Priority Rank:
2
Originating Entity:
Administrative Applications
Actions/Activities
  • 6.1.a1 - Create ‘Training Resource’ wiki website

    Using our existing SharePoint solution for a district wiki (http://wiki.sbccd.org), create a sub-wiki specifically for 'Training Resources'. This wiki will server as a go-to website that provides multiple methods of training resources.

    Start Date:
    03/01/2013
    End Date:
    04/01/2013
    Responsible Person:
    Director and Web Developer
    Originating Entity:
    Administrative Applications
  • 6.1.a2 - Determine ‘Training Resource’ wiki entry standards

    With the main 'Training Resources' wiki (http://wiki.sbccd.org/TrainingResources/) created, proper entry standards need to be decided, so resources can be populated in the wiki.

    Start Date:
    04/01/2013
    End Date:
    05/01/2013
    Responsible Person:
    Director and Operational Staff
    Originating Entity:
    Administrative Applications
  • 6.1.a3 - Populate ‘Training Resource’ wiki

    With the wiki available, and entry standards decided, staff must now being to create and/or populate the resources in the wiki.

    Start Date:
    05/01/2013
    End Date:
    03/01/2014
    Responsible Person:
    Director and Operational Staff
    Originating Entity:
    Administrative Applications
Resource Requests
  • 6.1.r1 - Software Budget
    Description

    Our plan is to use our existing 'Microsoft Sharepoint' portal software for the main wiki implementation, and will try to use as many existing or free tools in managing the training resource. However, it is expected that some software will be necessary to optimize resource creation (video trainings, walkthroughs, etc).

    Rationale

    The district already pays for existing software (Microsoft Sharepoint, Microsoft Office, Adobe Acrobat, Camtasia, etc); however, some of these software is license limited and will require additional licenses for Administrative Application Systems staff to utilize.

    Resource Type:
    Ongoing
    Expenditure Category:
    Software
    Originating Entity:
    Administrative Applications
    First Year Cost/Savings:
    $50,000.00/$0.00
    Second Year Cost/Savings:
    $5,000.00/$0.00
    Third Year Cost/Savings:
    $5,000.00/$0.00
  • 6.1.r2 - Training Budget
    Description

    Some staff will be using software for the first time, and will need to be trained to utilize the software to its fullest in providing content to the Training Resource wiki.

    Rationale

    Providing training on newly purchased software, will allow staff to fully utilize the software in providing users with the best training resource content.

    Resource Type:
    One-time
    Expenditure Category:
    Personnel
    Originating Entity:
    Administrative Applications
    First Year Cost/Savings:
    $10,000.00/$0.00
Details
8.1 7 Continue to maintain four color press through annual maintenance and service.

Upgrade printing capabilities by acquiring a four color press. (In place October 2010)
Upgrade equipment in Quick Copy
Upgrade on demand color requests.
 

Start Date:
07/01/2013
End Date:
06/30/2014
Responsible Person:
Louis Chavira
Strategic Direction:
None
Impact Type:
-- Pick One --
Originating Entity:
Printing Services
Goal

8 - To support students through faculty and staff with thier printing and graphic needs.

- To support the students through faculty and staff
- Provide faculty and staff with professional results and printing assistance
- Continue to work towards outstanding quality and excellent customer service
- Maintain an efficient and cost effective production schedule
- To afford a multitude of resources to enable effective communication between the
District, students and community

Priority Rank:
1
Originating Entity:
Printing Services
Resource Requests
  • 8.1.r1 - Ryobi 524
    Description

    Secure funding to continue servicing and maintaining the Ryobi 524 four color press

    Rationale

    In order to provide superior service the equipment must function properly.

    Resource Type:
    Ongoing
    Expenditure Category:
    Services
    Originating Entity:
    Printing Services
    First Year Cost/Savings:
    $18,000.00/$0.00
    Second Year Cost/Savings:
    $20,000.00/$0.00
    Third Year Cost/Savings:
    $22,000.00/$0.00
Details
5.1 8 Implement a single wireless standard for both colleges and the district

Objective – Implement the wireless standard at both colleges and the district.

Start Date:
06/01/2011
End Date:
11/30/2013
Responsible Person:
Jeremy Sims
Strategic Direction:
None
Impact Type:
-- Pick One --
Originating Entity:
Technical Services
Goal

5 - Provide technologies that are cohesive across all service areas of the district.

1. Goal - Provide technologies that are cohesive accross all services areas of the district

Priority Rank:
5
Originating Entity:
Technical Services
Actions/Activities
  • 5.1.a1 - Wireless

    Implement Extreme and Fortinet wireless solution at the colleges and district. These implementations will allow for a standard access method to the wireless networks at all for district wide locations.

    Start Date:
    02/01/2013
    End Date:
    11/30/2013
    Responsible Person:
    Jeremy Sims
    Originating Entity:
    Technical Services
Details
6.2 9 Improve effective written and verbal communication with users.
Start Date:
03/01/2013
End Date:
03/01/2014
Responsible Person:
Director and Operational Staff
Strategic Direction:
None
Impact Type:
-- Pick One --
Originating Entity:
Administrative Applications
Goal

6 - Operations: Self Sufficient User Community

Priority Rank:
2
Originating Entity:
Administrative Applications
Actions/Activities
  • 6.2.a1 - Create ‘Feedback’ survey interface

    The infrastructure to support 'Feedback' surveys, needs to be created for online feedback.

    Start Date:
    03/01/2013
    End Date:
    06/01/2013
    Responsible Person:
    Director and Web Developer
    Originating Entity:
    Administrative Applications
  • 6.2.a2 - Implement ‘feedback’ links in employee’s e-mail signatures

    With the infrastructure ready, staff will need to update their e-mail signatures with the standard phrase and link for user feedback.

    Start Date:
    06/01/2013
    End Date:
    03/01/2014
    Responsible Person:
    Director and Staff
    Originating Entity:
    Administrative Applications
  • 6.2.a3 - Implement ‘feedback’ links in helpdesk e-mail signatures.

    With the infrastructure ready, staff will need to update their e-mail signatures with the standard phrase and link for user feedback.

    Start Date:
    06/01/2013
    End Date:
    03/01/2014
    Responsible Person:
    Director, Technical and Operational Staff.
    Originating Entity:
    Administrative Applications
Details
7.1 10 Identify potential services that can meet the DE constituents' needs

Start Date:
04/01/2013
End Date:
04/18/2014
Responsible Person:
Trelisa R. Glazatov
Strategic Direction:
None
Impact Type:
-- Pick One --
Originating Entity:
Distance Education
Goal

7 - Expand DE services offerings

Develop prioritize list of potential services and technology that DE may offer at the district and campus levels and to support DE constituents.

Priority Rank:
2
Originating Entity:
Distance Education
Actions/Activities
  • 7.1.a1 - Survey

    Survey all constituencies on types of training and technologies they perceive they need.

    Responsible Person:
    Trelisa R. Glazatov
    Originating Entity:
    Distance Education
Details
7.2 11 Integrate technology that support DE strategic vision

Start Date:
04/01/2013
End Date:
04/17/2015
Responsible Person:
Trelisa R. Glazatov
Strategic Direction:
None
Impact Type:
-- Pick One --
Originating Entity:
Distance Education
Goal

7 - Expand DE services offerings

Develop prioritize list of potential services and technology that DE may offer at the district and campus levels and to support DE constituents.

Priority Rank:
2
Originating Entity:
Distance Education
Actions/Activities
  • 7.2.a1 - Research emerging technology

    Responsible Person:
    Trelisa R. Glazatov
    Originating Entity:
    Distance Education
  • 7.2.a2 - Identify and recommend feasible technology to implement on campuses/district

    Responsible Person:
    Trelisa R. Glazatov
    Originating Entity:
    Distance Education
  • 7.2.a3 - Develop timeline to complete integration of agreed upon technology

    Responsible Person:
    Trelisa R. Glazatov
    Originating Entity:
    Distance Education
Details
10.1 12 Train staff on Project Management Methodologies
Start Date:
03/01/2013
End Date:
03/01/2014
Responsible Person:
Director and Staff
Strategic Direction:
None
Impact Type:
-- Pick One --
Originating Entity:
Administrative Applications
Goal

10 - Special Projects: Timely and Accurate Project Implementations

Priority Rank:
3
Originating Entity:
Administrative Applications
Actions/Activities
  • 10.1.a1 - Determine staff that needs training.

    We need to make sure our teams have the necessary skills for project management. At least, team leaders need to be trained on the project management methodologies, so they can manage projects under there team unit. However, the following positions have already been identified, but could change:

    Senior Programmer / Analyst (Mike Tran)
    Senior Programmer / Analyst (Joyce Bond)
    Senior Programmer / Analyst (Vacant 1)
    Senior Programmer / Analyst (Vacant 2)
    System Analyst (Vacant 1)

    The following team members have already taken the training:

    Senior Programmer / Analyst (Cory Brady)
    System Analyst (Arlene McGowan)

    Start Date:
    03/01/2013
    End Date:
    05/01/2013
    Responsible Person:
    Director and Staff
    Originating Entity:
    Administrative Applications
  • 10.1.a2 - Schedule Training

    With identified staff, a vendor and training schedule needs to be determined and then training taken.

    Start Date:
    05/01/2013
    End Date:
    03/01/2014
    Responsible Person:
    Staff
    Originating Entity:
    Administrative Applications
Resource Requests
  • 10.1.r1 - Training Budget
    Description

    We need to make sure our teams have the necessary skills for project management. At least, team leaders need to be trained on the project management methodologies, so they can manage projects under there team unit. However, the following positions have already been identified, but could change:

    • Senior Programmer / Analyst (Mike Tran)
    • Senior Programmer / Analyst (Joyce Bond)
    • Senior Programmer / Analyst (Vacant 1)
    • Senior Programmer / Analyst (Vacant 2)
    • System Analyst (Vacant 1)

    The following team members have already taken the training:

    • Senior Programmer / Analyst (Cory Brady)
    • System Analyst (Arlene McGowan)
    Rationale

    For team leaders to properly manage projects and tasks that their team has been assigned, users will need the training necessary to understand project management methodologies. Without this knowledge, project prioritization and project timeliness will not be possible.

    Resource Type:
    One-time
    Expenditure Category:
    Personnel
    Originating Entity:
    Administrative Applications
    First Year Cost/Savings:
    $20,000.00/$0.00
Details
9.1 13 Identify training opportunities for DE Faculty and Staff

Start Date:
08/01/2013
End Date:
12/31/2014
Responsible Person:
Glen Kuck
Strategic Direction:
None
Impact Type:
-- Pick One --
Originating Entity:
Distance Education
Goal

9 - Faculty/Staff Training

Increase technology skillset to allow DE to introduce more innovative and emerging technologies and training into the educational process

Priority Rank:
3
Originating Entity:
Distance Education
Actions/Activities
  • 9.1.a1 - Survey

    Survey all constituencies on types of training and technologies they perceive they need.

    Responsible Person:
    Trelisa R. Glazatov
    Originating Entity:
    Distance Education
  • 9.1.a2 - Create training plan for DE staff

    Create training plan for DE staff

    Start Date:
    01/13/2011
    End Date:
    03/29/2013
    Responsible Person:
    Glen Kuck
    Originating Entity:
    Distance Education
Resource Requests
  • 9.1.r1 - Training Funds
    Description

    Dedicated funds for training of DE staff. Request a budget of $7000 per fiscal year for conference registration/travel, workshnd online training modules to support DE staff development

    Rationale
    Resource Type:
    Ongoing
    Expenditure Category:
    Services
    Originating Entity:
    Distance Education
    First Year Cost/Savings:
    $7,000.00/$0.00
Details
10.2 14 Review ‘Project Prioritization’ process to maximize available resources.
Start Date:
08/01/2013
End Date:
03/01/2016
Responsible Person:
Director, Staff and Users
Strategic Direction:
None
Impact Type:
-- Pick One --
Originating Entity:
Administrative Applications
Goal

10 - Special Projects: Timely and Accurate Project Implementations

Priority Rank:
3
Originating Entity:
Administrative Applications
Actions/Activities
  • 10.2.a1 - Review ‘Project Prioritization’ processes

    After each project prioritization cycle or at least annually, the process should be reviewed and updates made to increase productivity in processing requsted projects.

    Start Date:
    03/01/2013
    End Date:
    03/01/2016
    Responsible Person:
    Director, Staff and Users
    Originating Entity:
    Administrative Applications
  • 10.2.a2 - Update ‘Project Prioritization’ processes.

    With the recommendations from the review, the 'project prioritization' process and documentation will need to be updated and implemented.

    Start Date:
    03/01/2013
    End Date:
    03/01/2016
    Responsible Person:
    Director
    Originating Entity:
    Administrative Applications
Details
9.2 15 Develop web-based training modules

Start Date:
04/01/2011
End Date:
04/17/2014
Responsible Person:
Trelisa R. Glazatov
Strategic Direction:
None
Impact Type:
-- Pick One --
Originating Entity:
Distance Education
Goal

9 - Faculty/Staff Training

Increase technology skillset to allow DE to introduce more innovative and emerging technologies and training into the educational process

Priority Rank:
3
Originating Entity:
Distance Education
Actions/Activities
  • 9.2.a1 - Develop web-based tutorials for FAQs
    Start Date:
    04/11/2011
    End Date:
    04/14/2014
    Responsible Person:
    Trelisa Glazatov
    Originating Entity:
    Distance Education
Resource Requests
  • 9.2.r1 - Software
    Description

    Software to create web-based training modules (I.e. Adobe eLearning and Creative Cloud Suite subscriptiosn @ $29/month) Request 2  licenses.

    Rationale
    Resource Type:
    Ongoing
    Expenditure Category:
    Software
    Originating Entity:
    Distance Education
    First Year Cost/Savings:
    $700.00/$0.00
    Second Year Cost/Savings:
    $700.00/$0.00
    Third Year Cost/Savings:
    $700.00/$0.00
  • 9.2.r2 - Hardware
    Description

    Hardware to create web-based training modules - Dedicated computers to use primarily for development and storing of modules.   Cost would include Computer/monitor as well as external hard drive storage.  Request 2 Computers. Computers will be under the District's computer replacement policy. It is not anticipated that any maintenance/updates to the computer will be necessary in years two and three. Thus, there is no year two or three costs.

     

    Rationale
    Resource Type:
    One-time
    Expenditure Category:
    Equipment
    Originating Entity:
    Distance Education
    First Year Cost/Savings:
    $10,000.00/$0.00
Details
11.1 16 Work closely with help-desk management to improve response times and expand 1st call resolution options.

Objective – Work closely with with Helpdesk management to improve response times and expand 1st call resolution options.

Start Date:
02/01/2011
End Date:
06/30/2014
Responsible Person:
Jeremy Sims
Strategic Direction:
None
Impact Type:
-- Pick One --
Originating Entity:
Technical Services
Goal

11 - Establish an effective support system to empower district and college users to effectively report and resolve technology issues.

3. Goal- Establish an effective support system to empower district and college users to effectively report and resolve technology issues.
  

Priority Rank:
6
Originating Entity:
Technical Services
Actions/Activities
  • 11.1.a1 - Weekly Meetings

    Continue to meet weekly with the helpdesk manager to ensure SLAs are meet and to discuss strategies for improved customer service.

    Start Date:
    01/01/2013
    End Date:
    01/01/2014
    Responsible Person:
    Jeremy Sims
    Originating Entity:
    Technical Services
Details
12.1 17 Improve MIS Error Reporting
Start Date:
03/01/2013
End Date:
03/01/2016
Responsible Person:
Mandate/Reporting Team
Strategic Direction:
None
Impact Type:
-- Pick One --
Originating Entity:
Administrative Applications
Goal

12 - Mandates/Reporting: Improve MIS data quality and submission processing time.

Priority Rank:
4
Originating Entity:
Administrative Applications
Actions/Activities
  • 12.1.a1 - Review/identify new and existing error reports

    The team will need to review existing error reports for changes to the changing of submission errors. Also, the team will need to determine any new error reports that need to be created and added to existing processes.

    Start Date:
    03/01/2013
    End Date:
    05/01/2013
    Responsible Person:
    Mandate/Reporting Team
    Originating Entity:
    Administrative Applications
  • 12.1.a2 - Create/modify identified error reports

    Once a list of changes and new reports have been identified, these will need to be prioritized and modified/created.

    Start Date:
    05/01/2013
    End Date:
    03/01/2014
    Responsible Person:
    Mandate/Reporting Team
    Originating Entity:
    Administrative Applications
Details
11.2 18 Work with the TESS managers to reevaluate our help desk solution in order to insure we are providing the best solution to our users.

Objective – Work with TESS managers to reevaluate Helpdesk solution in order to insure we are providing the best solution to our users.

Start Date:
01/01/2013
End Date:
01/01/2014
Responsible Person:
Jeremy Sims
Strategic Direction:
None
Impact Type:
-- Pick One --
Originating Entity:
Technical Services
Goal

11 - Establish an effective support system to empower district and college users to effectively report and resolve technology issues.

3. Goal- Establish an effective support system to empower district and college users to effectively report and resolve technology issues.
  

Priority Rank:
6
Originating Entity:
Technical Services
Actions/Activities
  • 11.2.a1 - Bring help-desk in house

    Start the process of brining the helpdesk in house. This will involve:

    • hiring and training of staff
    • Implementing helpdesk ticketing system
    • Creating processes for helpdesk tasks
    • Marketing new helpdesk to users
    • creating telephony infrastructure to support helpdesk
    Start Date:
    01/01/2013
    End Date:
    01/01/2014
    Responsible Person:
    Jeremy Sims
    Originating Entity:
    Technical Services
Resource Requests
  • 11.2.r1 - Helpdesk Techs
    Description

    Hire 2 Computer Technicians to handle the helpdesk calls and ticketing.

    Rationale

    Brining the helpdesk in house will require additional staff to answer phone calls and triage helpdesk tickets.

    Resource Type:
    Ongoing
    Expenditure Category:
    Personnel
    Originating Entity:
    Technical Services
    First Year Cost/Savings:
    $130,000.00/$0.00
    Second Year Cost/Savings:
    $90,000.00/$0.00
    Third Year Cost/Savings:
    $100,000.00/$0.00
Details
1.2 19 Create the district security policy

Objective – Review, update and or create the District Security Policy. This will be handled through the district Technical Services DETS Committee.

Start Date:
01/03/2011
End Date:
12/31/2013
Responsible Person:
Jeremy Sims
Strategic Direction:
None
Impact Type:
-- Pick One --
Originating Entity:
Technical Services
Goal

1 - Provide a secure and stable computing environment for the district and colleges.

2. Goal - Provide a secure and stable computing environment for the district and colleges
     

Priority Rank:
1
Originating Entity:
Technical Services
Actions/Activities
  • 1.2.a1 - TESS Technical Services Committee

    The TESS Technical Services Committee has been assigned to write the districts security policy.  

    Start Date:
    09/03/2012
    End Date:
    09/30/2013
    Responsible Person:
    Jeremy SIms
    Originating Entity:
    Technical Services
Details