Plans for Technical Services >> 2013 - 2014 Technical Services District Program Review >> Objective Priority List

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Id Priority Title Details
1.1 1 Implement hardware and software standards for network infrastructure.

Objective –  Implement hardware and software standards for network infrastructure.

Start Date:
11/01/2010
End Date:
06/30/2014
Responsible Person:
Jeremy Sims
Strategic Direction:
3. Resource Management for Efficiency, Effectiveness and Excellence
Impact Type:
District
Goal

1 - Provide a secure and stable computing environment for the district and colleges.

2. Goal - Provide a secure and stable computing environment for the district and colleges
     

Priority Rank:
1
Actions/Activities
  • 1.1.a1 - Deploy Switches

    Deploy the recently purchased Extreme switches. This is the final phase of the network infrastructure upgrade. This will be replacing the current Cisco switches that are 3 to 10 years old.

    Start Date:
    03/11/2013
    End Date:
    06/30/2014
    Responsible Person:
    Jeremy Sims
  • 1.1.a2 - Deploy Voice Gateways

    Deploy new voice gateways

    Start Date:
    02/28/2014
    End Date:
    05/31/2014
    Responsible Person:
    jsims
  • 1.1.a3 - Consalidate VPN Solution

    We curently have 2 VPN solutions that need to get consolidated into 1.

    Start Date:
    02/26/2014
    End Date:
    05/31/2014
    Responsible Person:
    jsims
  • 1.1.a4 - Replace Data Center Emergency Power Generator

    THe current generator is not incompliant with AQMD standards and is on a portable trailor. A new permanent AQMD compliant generator will need to be installed

    Start Date:
    11/01/2013
    End Date:
    06/30/2014
    Responsible Person:
    jsims
  • 1.1.a5 - Upgrade PHP

    Our current version of PHP is out of date and has some security issues. PHP will need to be upgraded in order to provide a secure application

    Start Date:
    09/01/2013
    End Date:
    12/31/2014
    Responsible Person:
    jsims
Details
1.3 3 Implement mechanisms that will aid in the identification and prevention of abuse in sbccd networks.

Objective – Implement mechanisms that will aid in the identification and prevention of abuse in SBCCD networks and computer systems

Start Date:
05/11/2011
End Date:
12/31/2014
Responsible Person:
Jeremy Sims
Strategic Direction:
3. Resource Management for Efficiency, Effectiveness and Excellence
Impact Type:
District
Goal

1 - Provide a secure and stable computing environment for the district and colleges.

2. Goal - Provide a secure and stable computing environment for the district and colleges
     

Priority Rank:
1
Actions/Activities
  • 1.3.a1 - Switch Security(Completed)

     

    We will be implementing different security features of the new extreme switches that will help aid in the prevention of data security breaches. 

    Start Date:
    01/01/2013
    End Date:
    01/01/2014
    Responsible Person:
    Jeremy Sims
Details
2.1 7 Bring Helpdesk in house

Objective – Work closely with with Helpdesk management to improve response times and expand 1st call resolution options.

Start Date:
02/03/2014
End Date:
06/30/2014
Responsible Person:
Jeremy Sims
Strategic Direction:
3. Resource Management for Efficiency, Effectiveness and Excellence
Impact Type:
District
Goal

2 - Establish an effective support system to empower district and college users to effectively report and resolve technology issues.

3. Goal- Establish an effective support system to empower district and college users to effectively report and resolve technology issues.
  

Priority Rank:
6
Actions/Activities
  • 2.1.a1 - Investigate staffing levels

    A report needs to be built and ran for faculty and staff tickets #'s over the past year. This will determine if any staff is needed to bring the helpdesk in house.

    Start Date:
    02/10/2014
    End Date:
    04/16/2014
    Responsible Person:
    jsims
Resource Requests
  • 2.1.r1 - Computer Technician
    Description

    Computer technicians may need to be added to support the in house helpdesk

    Rationale

    Answer helpdesk calls

    Resource Type:
    Ongoing
    Expenditure Category:
    Personnel
    First Year Cost/Savings:
    $80,000.00/$0.00
    Second Year Cost/Savings:
    $57,000.00/$0.00
    Third Year Cost/Savings:
    $60,000.00/$0.00
Details
1.2 11 Create the district security policy

Objective – Review, update and or create the District Security Policy. This will be handled through the district Technical Services DETS Committee.

Start Date:
01/03/2011
End Date:
12/31/2014
Responsible Person:
Jeremy Sims
Strategic Direction:
3. Resource Management for Efficiency, Effectiveness and Excellence
Impact Type:
District
Goal

1 - Provide a secure and stable computing environment for the district and colleges.

2. Goal - Provide a secure and stable computing environment for the district and colleges
     

Priority Rank:
1
Actions/Activities
  • 1.2.a1 - TESS Technical Services Committee

    The TESS Technical Services Committee has been assigned to write the districts security policy.  

    Start Date:
    09/03/2012
    End Date:
    09/30/2014
    Responsible Person:
    Jeremy SIms
Details
1.4 12 Upgrade District E-mail System
Start Date:
05/14/2013
End Date:
08/25/2014
Responsible Person:
jsims
Strategic Direction:
3. Resource Management for Efficiency, Effectiveness and Excellence
Impact Type:
District
Goal

1 - Provide a secure and stable computing environment for the district and colleges.

2. Goal - Provide a secure and stable computing environment for the district and colleges
     

Priority Rank:
1
Actions/Activities
  • 1.4.a1 - Mail Migration

    Create a mail migration plan to move all mailboxes to Microsoft O365. Execute plan.

    Start Date:
    03/31/2014
    End Date:
    07/31/2014
    Responsible Person:
    jsims
Details
1.5 13 Move TESS to a safe working environment
Start Date:
04/01/2013
End Date:
03/31/2014
Responsible Person:
gkuck
Strategic Direction:
3. Resource Management for Efficiency, Effectiveness and Excellence
Impact Type:
District
Goal

1 - Provide a secure and stable computing environment for the district and colleges.

2. Goal - Provide a secure and stable computing environment for the district and colleges
     

Priority Rank:
1
Actions/Activities
  • 1.5.a1 - Order/install Verizon TLS Circuit(Completed)

    The annex new location will need a verizon TLS circuit ordered to communicate with the rest of SBCCDs networks. 

    Start Date:
    11/01/2013
    End Date:
    02/28/2014
    Responsible Person:
    jsims
  • 1.5.a2 - Move internet Circuit

    The internet circuit for district and annex will need to be moved to the new annex

    Start Date:
    12/01/2013
    End Date:
    05/31/2014
    Responsible Person:
    jsims
  • 1.5.a3 - Install new network

    The new annex location will need a new network. We will be building a network to support the new location

    Start Date:
    02/28/2014
    End Date:
    03/31/2014
    Responsible Person:
    jsims
  • 1.5.a4 - Building Access Control

    Install building access controll system for new annex building

    Start Date:
    12/01/2013
    End Date:
    04/30/2014
    Responsible Person:
    jsims
Details
1.6 14 Improve emergency communications
Start Date:
08/01/2013
End Date:
03/31/2014
Responsible Person:
jsims
Strategic Direction:
1. Institutional Effectiveness
Impact Type:
District
Goal

1 - Provide a secure and stable computing environment for the district and colleges.

2. Goal - Provide a secure and stable computing environment for the district and colleges
     

Priority Rank:
1
Actions/Activities
  • 1.6.a1 - BBConnect SMS(Completed)

    Blackboard connect will need to reconfigure thier system to notifiy our users via SMS. This will greatly improve message delivery times.

    Start Date:
    09/01/2013
    End Date:
    01/10/2014
    Responsible Person:
    jsims
  • 1.6.a2 - Integrate BBConnect and Informacast

    This integration will allow for BBConnect to send messages to SBCCD desk phones and speakers.

    Start Date:
    09/01/2013
    End Date:
    02/28/2014
    Responsible Person:
    jsims
Details
1.7 15 Improve Telecommunication services
Start Date:
04/01/2013
End Date:
12/31/2014
Responsible Person:
jsims
Strategic Direction:
1. Institutional Effectiveness
Impact Type:
District
Goal

1 - Provide a secure and stable computing environment for the district and colleges.

2. Goal - Provide a secure and stable computing environment for the district and colleges
     

Priority Rank:
1
Actions/Activities
  • 1.7.a1 - Upgrade phone system(Completed)

    Upgrade the phone system to the current version for improved performance and support.

    Start Date:
    04/01/2013
    End Date:
    11/30/2013
    Responsible Person:
    jsims
  • 1.7.a2 - Implement Cisco Unified Contact Center(UCCX)

    Implementing UCCX will better allow us to serve students in high call volume areas with the use of Automatic Call Distribution

    Start Date:
    12/01/2013
    End Date:
    12/31/2015
    Responsible Person:
    jsims
  • 1.7.a3 - Upgrade Voicemail System(Completed)

    Upgrade the current voicemail system to provide better voicemail services and support.

    Start Date:
    12/01/2013
    End Date:
    02/28/2014
    Responsible Person:
    jsims
Details