Plans for Technology and Educational Support Services >> 2013 - 2014 Technology and Educational Support Services District Program Review >> Objective Priority List

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Id Priority Title Details
1.1 1 Implement hardware and software standards for network infrastructure.

Objective –  Implement hardware and software standards for network infrastructure.

Start Date:
11/01/2010
End Date:
06/30/2014
Responsible Person:
Jeremy Sims
Strategic Direction:
3. Resource Management for Efficiency, Effectiveness and Excellence
Impact Type:
District
Originating Entity:
Technical Services
Goal

1 - Provide a secure and stable computing environment for the district and colleges.

2. Goal - Provide a secure and stable computing environment for the district and colleges
     

Priority Rank:
1
Originating Entity:
Technical Services
Actions/Activities
  • 1.1.a1 - Deploy Switches

    Deploy the recently purchased Extreme switches. This is the final phase of the network infrastructure upgrade. This will be replacing the current Cisco switches that are 3 to 10 years old.

    Start Date:
    03/11/2013
    End Date:
    06/30/2014
    Responsible Person:
    Jeremy Sims
    Originating Entity:
    Technical Services
  • 1.1.a2 - Deploy Voice Gateways

    Deploy new voice gateways

    Start Date:
    02/28/2014
    End Date:
    05/31/2014
    Responsible Person:
    jsims
    Originating Entity:
    Technical Services
  • 1.1.a3 - Consalidate VPN Solution

    We curently have 2 VPN solutions that need to get consolidated into 1.

    Start Date:
    02/26/2014
    End Date:
    05/31/2014
    Responsible Person:
    jsims
    Originating Entity:
    Technical Services
  • 1.1.a4 - Replace Data Center Emergency Power Generator

    THe current generator is not incompliant with AQMD standards and is on a portable trailor. A new permanent AQMD compliant generator will need to be installed

    Start Date:
    11/01/2013
    End Date:
    06/30/2014
    Responsible Person:
    jsims
    Originating Entity:
    Technical Services
  • 1.1.a5 - Upgrade PHP

    Our current version of PHP is out of date and has some security issues. PHP will need to be upgraded in order to provide a secure application

    Start Date:
    09/01/2013
    End Date:
    12/31/2014
    Responsible Person:
    jsims
    Originating Entity:
    Technical Services
Details
3.1 2 Fill current positions and budget for overtime
Start Date:
03/01/2013
End Date:
03/01/2015
Responsible Person:
Hiring Manager & Human Resources
Strategic Direction:
3. Resource Management for Efficiency, Effectiveness and Excellence
Impact Type:
Department
Originating Entity:
Administrative Applications
Goal

3 - Employee Maintenance

This goal relates to the maintenance of employee job satisfaction, ability to perform job functions, and overall departmental operations efficiencies.

Priority Rank:
2
Originating Entity:
Administrative Applications
Actions/Activities
  • 3.1.a1 - Post Vacant Positions

    Per approval of the hiring manager, Human Resources will post the vacant positions. First internally, then externally.

    Vacant Positions:

    1. Director, Administrative Application Systems
    2. System Analyst
    3. Senior Programmer / Analyst
    4. Senior Programmer / Analyst
    Start Date:
    03/01/2013
    End Date:
    04/01/2013
    Responsible Person:
    Hiring Manager & Human Resources
    Originating Entity:
    Administrative Applications
  • 3.1.a2 - Hire Short-Terms/Substitutes for Vacant Positions

    To fill the vacant positions during the hiring process, attempts need to be made to hire short-term/substitutes to fill those positions. If positions can't be filled with temporary personal, then overtime will be necessary to still preform necessary tasks.

    Start Date:
    04/01/2013
    End Date:
    07/01/2013
    Responsible Person:
    Hiring Manager & Human Resources
    Originating Entity:
    Administrative Applications
  • 3.1.a3 - Level 1: Committee Interview of eligible applicants

    A committee is formed, and is tasked to review the eligible applicants who passed job descriptions minimum qualifications. Committee preforms first level interviews, and recommends applicants to move to level 2 interviews.

    Start Date:
    07/01/2013
    End Date:
    08/01/2013
    Responsible Person:
    Committee Members and Human Resources
    Originating Entity:
    Administrative Applications
  • 3.1.a4 - Level 2: Hiring manager's interview of committee recommended applicants

    The hiring manager interviews the recommended eligible applicants passed by the hiring committee. The hiring manager will forward any decision to Human Resources; which Human Resources will then send follow-up information to applicant(s).

    Start Date:
    08/01/2013
    End Date:
    09/01/2013
    Responsible Person:
    Hiring Manager & Human Resources
    Originating Entity:
    Administrative Applications
  • 3.1.a5 - Train hired staff

    Once the vacant positions are filled, then necessary training will need to occur to bring the new employees up to speed.

    Start Date:
    07/01/2013
    End Date:
    10/01/2013
    Responsible Person:
    Staff
    Originating Entity:
    Administrative Applications
Resource Requests
  • 3.1.r1 - Overtime Budget
    Description

    Need funding to pay current staff overtime to fill vacant positions tasks, that require more than a 8 hour work day.

    Rationale

    To keep services and support functional while we hire vacant positions, an identified overtime budget resource will allow us to fill some of the vacant position tasks with existing staff. Normally, funding will be from the vacant position(s).

    This funding will have to continue until, at least, the positions are filled.

    Resource Type:
    One-time
    Expenditure Category:
    Personnel
    Originating Entity:
    Administrative Applications
    First Year Cost/Savings:
    $100,000.00/$225,435.00
    Second Year Cost/Savings:
    $100,000.00/$236,706.00
    Third Year Cost/Savings:
    $100,000.00/$248,542.00
  • 3.1.r2 - Training Budget
    Description

    For newly hired employees, there will be a need providing training to bring them up to speed.

    Rationale

    Some of the training could be done in house, but utilizing vendor training classes will provide a more through training experience.

    Resource Type:
    One-time
    Expenditure Category:
    Personnel
    Originating Entity:
    Administrative Applications
    First Year Cost/Savings:
    $50,000.00/$0.00
Details
3.2 3 Determine and schedule staff training/conference opportunities
Start Date:
03/01/2013
End Date:
03/01/2015
Responsible Person:
Director & Staff
Strategic Direction:
3. Resource Management for Efficiency, Effectiveness and Excellence
Impact Type:
Department
Originating Entity:
Administrative Applications
Goal

3 - Employee Maintenance

This goal relates to the maintenance of employee job satisfaction, ability to perform job functions, and overall departmental operations efficiencies.

Priority Rank:
2
Originating Entity:
Administrative Applications
Actions/Activities
  • 3.2.a1 - Determine Training/Conference Opportunities for the next year

    Before any budget can be determined, a listing of training and conference opportunities needs to be collected and prioritized.

    Start Date:
    03/01/2013
    End Date:
    05/01/2013
    Responsible Person:
    Director & Staff
    Originating Entity:
    Administrative Applications
  • 3.2.a2 - Determine Training/Conferences based on available budget

    Based on available budget, director needs to decide which requested trainings and conferences will be paid for in this years' budget.

    Start Date:
    05/01/2013
    End Date:
    06/01/2013
    Responsible Person:
    Director
    Originating Entity:
    Administrative Applications
Resource Requests
  • 3.2.r1 - Training/Conference Budget
    Description

    A budget needs to be identified to pay for training and/or conferences that staff will be attending through-out the upcoming year.

    Rationale

    These trainings and conferences are necessary to keep staff up-to-date on available technology in the industry and to keep involved with fellow institutions. Conferences, such as Ellucian Live, 3CDUG, and other vendor conferences, are the main mechanisms that provide the cheapest training oppertunities and provides the most information on available technology.

    Resource Type:
    Ongoing
    Expenditure Category:
    Personnel
    Originating Entity:
    Administrative Applications
    First Year Cost/Savings:
    $50,000.00/$0.00
    Second Year Cost/Savings:
    $50,000.00/$0.00
    Third Year Cost/Savings:
    $50,000.00/$0.00
Details
1.3 4 Implement mechanisms that will aid in the identification and prevention of abuse in sbccd networks.

Objective – Implement mechanisms that will aid in the identification and prevention of abuse in SBCCD networks and computer systems

Start Date:
05/11/2011
End Date:
12/31/2014
Responsible Person:
Jeremy Sims
Strategic Direction:
3. Resource Management for Efficiency, Effectiveness and Excellence
Impact Type:
District
Originating Entity:
Technical Services
Goal

1 - Provide a secure and stable computing environment for the district and colleges.

2. Goal - Provide a secure and stable computing environment for the district and colleges
     

Priority Rank:
1
Originating Entity:
Technical Services
Actions/Activities
  • 1.3.a1 - Switch Security(Completed)

     

    We will be implementing different security features of the new extreme switches that will help aid in the prevention of data security breaches. 

    Start Date:
    01/01/2013
    End Date:
    01/01/2014
    Responsible Person:
    Jeremy Sims
    Originating Entity:
    Technical Services
Details
4.1 5 Integrate online student services into DE and traditional courses

Further the services required to support DE courses in keeping with the quality afforded to face-to-face and campus programs

Start Date:
04/01/2011
End Date:
12/31/2014
Responsible Person:
Trelisa R. Glazatov
Strategic Direction:
2. Learning Centered Institution for Student Access, Retention and Success
Impact Type:
District
Originating Entity:
Distance Education
Goal

4 - Provide infrastructure to support DE courses and services

Infrastructure, with funded replacement cycles, will be in place to allow constituents access to DE and campus information through computer based websites and application as well as mobile computing.

Priority Rank:
3
Originating Entity:
Distance Education
Actions/Activities
  • 4.1.a1 - Research best practice regarding online student services

    Responsible Person:
    Trelisa R. Glazatov
    Originating Entity:
    Distance Education
  • 4.1.a2 - Identify & prioritize student service areas

    Identify & prioritize student service areas to augment with online technology

    Responsible Person:
    Trelisa R. Glazatov
    Originating Entity:
    Distance Education
  • 4.1.a3 - Develop online student services plan for DE component

    Responsible Person:
    Trelisa R. Glazatov
    Originating Entity:
    Distance Education
Details
7.1 6 Continue to maintain four color press through annual maintenance and service.

Upgrade printing capabilities by acquiring a four color press. (In place October 2010)
Upgrade equipment in Quick Copy
Upgrade on demand color requests.
 

Start Date:
07/01/2013
End Date:
06/30/2014
Responsible Person:
Dennis Winters
Strategic Direction:
3. Resource Management for Efficiency, Effectiveness and Excellence
Impact Type:
Institutional
Originating Entity:
Printing Services
Goal

7 - To support students through faculty and staff with their printing and graphic needs.

- To support the students through faculty and staff
- Provide faculty and staff with professional results and printing assistance
- Continue to work towards outstanding quality and excellent customer service
- Maintain an efficient and cost effective production schedule
- To afford a multitude of resources to enable effective communication between the
District, students and community

Priority Rank:
4
Originating Entity:
Printing Services
Resource Requests
  • 7.1.r1 - Ryobi 524
    Description

    Secure funding to continue servicing and maintaining the Ryobi 524 four color press

    Rationale

    In order to provide superior service the equipment must function properly.

    Resource Type:
    Ongoing
    Expenditure Category:
    Services
    Originating Entity:
    Printing Services
    First Year Cost/Savings:
    $18,000.00/$0.00
    Second Year Cost/Savings:
    $20,000.00/$0.00
    Third Year Cost/Savings:
    $22,000.00/$0.00
Details
8.1 7 Improve helpdesk services through increased usage of online and self-help resources.
Start Date:
03/01/2013
End Date:
03/01/2015
Responsible Person:
Director and Operational Staff
Strategic Direction:
1. Institutional Effectiveness
Impact Type:
District
Originating Entity:
Administrative Applications
Goal

8 - Operations: Self Sufficient User Community

Priority Rank:
7
Originating Entity:
Administrative Applications
Actions/Activities
  • 8.1.a1 - Create ‘Training Resource’ wiki website

    Using our existing SharePoint solution for a district wiki (http://wiki.sbccd.org), create a sub-wiki specifically for 'Training Resources'. This wiki will server as a go-to website that provides multiple methods of training resources.

    Start Date:
    03/01/2013
    End Date:
    04/01/2013
    Responsible Person:
    Director and Web Developer
    Originating Entity:
    Administrative Applications
  • 8.1.a2 - Determine ‘Training Resource’ wiki entry standards

    With the main 'Training Resources' wiki (http://wiki.sbccd.org/TrainingResources/) created, proper entry standards need to be decided, so resources can be populated in the wiki.

    Start Date:
    04/01/2013
    End Date:
    05/01/2013
    Responsible Person:
    Director and Operational Staff
    Originating Entity:
    Administrative Applications
  • 8.1.a3 - Populate ‘Training Resource’ wiki

    With the wiki available, and entry standards decided, staff must now being to create and/or populate the resources in the wiki.

    Start Date:
    05/01/2013
    End Date:
    03/01/2014
    Responsible Person:
    Director and Operational Staff
    Originating Entity:
    Administrative Applications
  • 8.1.a4 - Development Marketing/Training Campagin

    Development the marketing materials and processes to notify users about and how to use the self-help services (wiki, helpdesk portal, etc.)

    Responsible Person:
    Director and Operational Staff
    Originating Entity:
    Administrative Applications
Resource Requests
  • 8.1.r1 - Software Budget
    Description

    Our plan is to use our existing 'Microsoft Sharepoint' portal software for the main wiki implementation, and will try to use as many existing or free tools in managing the training resource. However, it is expected that some software will be necessary to optimize resource creation (video trainings, walkthroughs, etc).

    Rationale

    The district already pays for existing software (Microsoft Sharepoint, Microsoft Office, Adobe Acrobat, Camtasia, etc); however, some of these software is license limited and will require additional licenses for Administrative Application Systems staff to utilize.

    Resource Type:
    Ongoing
    Expenditure Category:
    Software
    Originating Entity:
    Administrative Applications
    First Year Cost/Savings:
    $50,000.00/$0.00
    Second Year Cost/Savings:
    $5,000.00/$0.00
    Third Year Cost/Savings:
    $5,000.00/$0.00
  • 8.1.r2 - Training Budget
    Description

    Some staff will be using software for the first time, and will need to be trained to utilize the software to its fullest in providing content to the Training Resource wiki.

    Rationale

    Providing training on newly purchased software, will allow staff to fully utilize the software in providing users with the best training resource content.

    Resource Type:
    One-time
    Expenditure Category:
    Personnel
    Originating Entity:
    Administrative Applications
    First Year Cost/Savings:
    $10,000.00/$0.00
Details
5.1 8 Identify potential services that can meet the DE constituents' needs

Start Date:
04/01/2013
End Date:
04/18/2014
Responsible Person:
Trelisa R. Glazatov
Strategic Direction:
3. Resource Management for Efficiency, Effectiveness and Excellence
Impact Type:
District
Originating Entity:
Distance Education
Goal

5 - Expand DE services offerings

Develop prioritize list of potential services and technology that DE may offer at the district and campus levels and to support DE constituents.

Priority Rank:
6
Originating Entity:
Distance Education
Actions/Activities
  • 5.1.a1 - Survey

    Survey all constituencies on types of training and technologies they perceive they need.

    Responsible Person:
    Trelisa R. Glazatov
    Originating Entity:
    Distance Education
Details
8.2 9 Improve effective written and verbal communication with users.
Start Date:
03/01/2013
End Date:
03/01/2015
Responsible Person:
Director and Operational Staff
Strategic Direction:
1. Institutional Effectiveness
Impact Type:
District
Originating Entity:
Administrative Applications
Goal

8 - Operations: Self Sufficient User Community

Priority Rank:
7
Originating Entity:
Administrative Applications
Actions/Activities
  • 8.2.a1 - Create ‘Feedback’ survey interface

    The infrastructure to support 'Feedback' surveys, needs to be created for online feedback.

    Start Date:
    03/01/2013
    End Date:
    06/01/2013
    Responsible Person:
    Director and Web Developer
    Originating Entity:
    Administrative Applications
  • 8.2.a2 - Implement ‘feedback’ links in employee’s e-mail signatures

    With the infrastructure ready, staff will need to update their e-mail signatures with the standard phrase and link for user feedback.

    Start Date:
    06/01/2013
    End Date:
    03/01/2014
    Responsible Person:
    Director and Staff
    Originating Entity:
    Administrative Applications
  • 8.2.a3 - Implement ‘feedback’ links in helpdesk e-mail signatures.

    With the infrastructure ready, staff will need to update their e-mail signatures with the standard phrase and link for user feedback.

    Start Date:
    06/01/2013
    End Date:
    03/01/2014
    Responsible Person:
    Director, Technical and Operational Staff.
    Originating Entity:
    Administrative Applications
Details
5.2 10 Integrate technology that support DE strategic vision

Start Date:
04/01/2013
End Date:
04/17/2015
Responsible Person:
Trelisa R. Glazatov
Strategic Direction:
3. Resource Management for Efficiency, Effectiveness and Excellence
Impact Type:
District
Originating Entity:
Distance Education
Goal

5 - Expand DE services offerings

Develop prioritize list of potential services and technology that DE may offer at the district and campus levels and to support DE constituents.

Priority Rank:
6
Originating Entity:
Distance Education
Actions/Activities
  • 5.2.a1 - Research emerging technology

    Responsible Person:
    Trelisa R. Glazatov
    Originating Entity:
    Distance Education
  • 5.2.a2 - Identify and recommend feasible technology to implement on campuses/district

    Responsible Person:
    Trelisa R. Glazatov
    Originating Entity:
    Distance Education
  • 5.2.a3 - Develop timeline to complete integration of agreed upon technology

    Responsible Person:
    Trelisa R. Glazatov
    Originating Entity:
    Distance Education
Details
9.1 11 Train staff on Project Management Methodologies
Start Date:
03/01/2013
End Date:
03/01/2015
Responsible Person:
Director and Staff
Strategic Direction:
3. Resource Management for Efficiency, Effectiveness and Excellence
Impact Type:
Department
Originating Entity:
Administrative Applications
Goal

9 - Special Projects: Timely and Accurate Project Implementations

Priority Rank:
8
Originating Entity:
Administrative Applications
Actions/Activities
  • 9.1.a1 - Determine staff that needs training.

    We need to make sure our teams have the necessary skills for project management. At least, team leaders need to be trained on the project management methodologies, so they can manage projects under there team unit. However, the following positions have already been identified, but could change:

    Senior Programmer / Analyst (Mike Tran)
    Senior Programmer / Analyst (Joyce Bond)
    Senior Programmer / Analyst (Vacant 1)
    Senior Programmer / Analyst (Vacant 2)
    System Analyst (Vacant 1)

    The following team members have already taken the training:

    Senior Programmer / Analyst (Cory Brady)
    System Analyst (Arlene McGowan)

    Start Date:
    03/01/2013
    End Date:
    05/01/2013
    Responsible Person:
    Director and Staff
    Originating Entity:
    Administrative Applications
  • 9.1.a2 - Schedule Training

    With identified staff, a vendor and training schedule needs to be determined and then training taken.

    Start Date:
    05/01/2013
    End Date:
    03/01/2014
    Responsible Person:
    Staff
    Originating Entity:
    Administrative Applications
Resource Requests
  • 9.1.r1 - Training Budget
    Description

    We need to make sure our teams have the necessary skills for project management. At least, team leaders need to be trained on the project management methodologies, so they can manage projects under there team unit. However, the following positions have already been identified, but could change:

    • Senior Programmer / Analyst (Mike Tran)
    • Senior Programmer / Analyst (Vacant 1)
    • Senior Programmer / Analyst (Vacant 2)
    • System Analyst (Vacant 1)

    The following team members would benfit from the training, but aren't required:

    • Data Analyst (Dianna Jones)
    • User Liaision (DyAnn Walter)
    • User Liaision (Carol Hannon)

    The following team members have already taken the training:

    • Senior Programmer / Analyst (Cory Brady)
    • System Analyst (Arlene McGowan)
    • Senior Programmer / Analyst (Joyce Bond) - (Currently registered to take training.)
    Rationale

    For team leaders to properly manage projects and tasks that their team has been assigned, and for team members understand the processes, users will need the training necessary to understand project management methodologies. Without this knowledge, project prioritization and project timeliness will not be possible.

    Resource Type:
    One-time
    Expenditure Category:
    Personnel
    Originating Entity:
    Administrative Applications
    First Year Cost/Savings:
    $20,000.00/$0.00
Details
9.2 12 Review ‘Project Prioritization’ process to maximize available resources.
Start Date:
08/01/2013
End Date:
03/01/2016
Responsible Person:
Director, Staff and Users
Strategic Direction:
3. Resource Management for Efficiency, Effectiveness and Excellence
Impact Type:
District
Originating Entity:
Administrative Applications
Goal

9 - Special Projects: Timely and Accurate Project Implementations

Priority Rank:
8
Originating Entity:
Administrative Applications
Actions/Activities
  • 9.2.a1 - Review ‘Project Prioritization’ processes

    After each project prioritization cycle or at least annually, the process should be reviewed and updates made to increase productivity in processing requsted projects.

    Start Date:
    03/01/2013
    End Date:
    03/01/2016
    Responsible Person:
    Director, Staff and Users
    Originating Entity:
    Administrative Applications
  • 9.2.a2 - Update ‘Project Prioritization’ processes.

    With the recommendations from the review, the 'project prioritization' process and documentation will need to be updated and implemented.

    Start Date:
    03/01/2013
    End Date:
    03/01/2016
    Responsible Person:
    Director
    Originating Entity:
    Administrative Applications
Details
10.1 13 Identify training opportunities for DE Faculty and Staff

Start Date:
08/01/2013
End Date:
12/31/2014
Responsible Person:
Glen Kuck
Strategic Direction:
3. Resource Management for Efficiency, Effectiveness and Excellence
Impact Type:
District
Originating Entity:
Distance Education
Goal

10 - Faculty/Staff Training

Increase technology skillset to allow DE to introduce more innovative and emerging technologies and training into the educational process

Priority Rank:
9
Originating Entity:
Distance Education
Actions/Activities
  • 10.1.a1 - Survey

    Survey all constituencies on types of training and technologies they perceive they need.

    Responsible Person:
    Trelisa R. Glazatov
    Originating Entity:
    Distance Education
  • 10.1.a2 - Create training plan for DE staff

    Create training plan for DE staff

    Start Date:
    01/13/2011
    End Date:
    03/29/2013
    Responsible Person:
    Glen Kuck
    Originating Entity:
    Distance Education
Resource Requests
  • 10.1.r1 - Training Funds
    Description

    Dedicated funds for training of DE staff. Request a budget of $7000 per fiscal year for conference registration/travel, workshnd online training modules to support DE staff development

    Rationale
    Resource Type:
    Ongoing
    Expenditure Category:
    Services
    Originating Entity:
    Distance Education
    First Year Cost/Savings:
    $7,000.00/$0.00
    Second Year Cost/Savings:
    $7,000.00/$0.00
    Third Year Cost/Savings:
    $7,000.00/$0.00
Details
6.1 14 Bring Helpdesk in house

Objective – Work closely with with Helpdesk management to improve response times and expand 1st call resolution options.

Start Date:
02/03/2014
End Date:
06/30/2014
Responsible Person:
Jeremy Sims
Strategic Direction:
3. Resource Management for Efficiency, Effectiveness and Excellence
Impact Type:
District
Originating Entity:
Technical Services
Goal

6 - Establish an effective support system to empower district and college users to effectively report and resolve technology issues.

3. Goal- Establish an effective support system to empower district and college users to effectively report and resolve technology issues.
  

Priority Rank:
11
Originating Entity:
Technical Services
Actions/Activities
  • 6.1.a1 - Investigate staffing levels

    A report needs to be built and ran for faculty and staff tickets #'s over the past year. This will determine if any staff is needed to bring the helpdesk in house.

    Start Date:
    02/10/2014
    End Date:
    04/16/2014
    Responsible Person:
    jsims
    Originating Entity:
    Technical Services
Resource Requests
  • 6.1.r1 - Computer Technician
    Description

    Computer technicians may need to be added to support the in house helpdesk

    Rationale

    Answer helpdesk calls

    Resource Type:
    Ongoing
    Expenditure Category:
    Personnel
    Originating Entity:
    Technical Services
    First Year Cost/Savings:
    $80,000.00/$0.00
    Second Year Cost/Savings:
    $57,000.00/$0.00
    Third Year Cost/Savings:
    $60,000.00/$0.00
Details
10.2 15 Develop web-based training modules

Start Date:
04/01/2011
End Date:
12/31/2014
Responsible Person:
Trelisa R. Glazatov
Strategic Direction:
3. Resource Management for Efficiency, Effectiveness and Excellence
Impact Type:
District
Originating Entity:
Distance Education
Goal

10 - Faculty/Staff Training

Increase technology skillset to allow DE to introduce more innovative and emerging technologies and training into the educational process

Priority Rank:
9
Originating Entity:
Distance Education
Actions/Activities
  • 10.2.a1 - Develop web-based tutorials for FAQs
    Start Date:
    04/11/2011
    End Date:
    04/14/2014
    Responsible Person:
    Trelisa Glazatov
    Originating Entity:
    Distance Education
Resource Requests
  • 10.2.r1 - Software
    Description

    Software to create web-based training modules (I.e. Adobe eLearning and Creative Cloud Suite subscriptiosn @ $29/month) Request 2  licenses.

    Rationale
    Resource Type:
    Ongoing
    Expenditure Category:
    Software
    Originating Entity:
    Distance Education
    First Year Cost/Savings:
    $700.00/$0.00
    Second Year Cost/Savings:
    $700.00/$0.00
    Third Year Cost/Savings:
    $700.00/$0.00
  • 10.2.r2 - Hardware
    Description

    Hardware to create web-based training modules - Dedicated computers to use primarily for development and storing of modules.   Cost would include Computer/monitor as well as external hard drive storage.  Request 2 Computers. Computers will be under the District's computer replacement policy. It is not anticipated that any maintenance/updates to the computer will be necessary in years two and three. Thus, there is no year two or three costs.

     

    Rationale
    Resource Type:
    One-time
    Expenditure Category:
    Equipment
    Originating Entity:
    Distance Education
    First Year Cost/Savings:
    $10,000.00/$0.00
Details
11.1 16 Improve MIS Error Reporting
Start Date:
03/01/2013
End Date:
03/01/2016
Responsible Person:
Mandate/Reporting Team
Strategic Direction:
1. Institutional Effectiveness
Impact Type:
District
Originating Entity:
Administrative Applications
Goal

11 - Mandates/Reporting: Improve MIS data quality and submission processing time.

Priority Rank:
10
Originating Entity:
Administrative Applications
Actions/Activities
  • 11.1.a1 - Review/identify new and existing error reports

    The team will need to review existing error reports for changes to the changing of submission errors. Also, the team will need to determine any new error reports that need to be created and added to existing processes.

    Start Date:
    03/01/2013
    End Date:
    05/01/2013
    Responsible Person:
    Mandate/Reporting Team
    Originating Entity:
    Administrative Applications
  • 11.1.a2 - Create/modify identified error reports

    Once a list of changes and new reports have been identified, these will need to be prioritized and modified/created.

    Start Date:
    05/01/2013
    End Date:
    03/01/2014
    Responsible Person:
    Mandate/Reporting Team
    Originating Entity:
    Administrative Applications
Details
1.2 17 Create the district security policy

Objective – Review, update and or create the District Security Policy. This will be handled through the district Technical Services DETS Committee.

Start Date:
01/03/2011
End Date:
12/31/2014
Responsible Person:
Jeremy Sims
Strategic Direction:
3. Resource Management for Efficiency, Effectiveness and Excellence
Impact Type:
District
Originating Entity:
Technical Services
Goal

1 - Provide a secure and stable computing environment for the district and colleges.

2. Goal - Provide a secure and stable computing environment for the district and colleges
     

Priority Rank:
1
Originating Entity:
Technical Services
Actions/Activities
  • 1.2.a1 - TESS Technical Services Committee

    The TESS Technical Services Committee has been assigned to write the districts security policy.  

    Start Date:
    09/03/2012
    End Date:
    09/30/2014
    Responsible Person:
    Jeremy SIms
    Originating Entity:
    Technical Services
Details
1.4 18 Upgrade District E-mail System
Start Date:
05/14/2013
End Date:
08/25/2014
Responsible Person:
jsims
Strategic Direction:
3. Resource Management for Efficiency, Effectiveness and Excellence
Impact Type:
District
Originating Entity:
Technical Services
Goal

1 - Provide a secure and stable computing environment for the district and colleges.

2. Goal - Provide a secure and stable computing environment for the district and colleges
     

Priority Rank:
1
Originating Entity:
Technical Services
Actions/Activities
  • 1.4.a1 - Mail Migration

    Create a mail migration plan to move all mailboxes to Microsoft O365. Execute plan.

    Start Date:
    03/31/2014
    End Date:
    07/31/2014
    Responsible Person:
    jsims
    Originating Entity:
    Technical Services
Details
1.5 19 Move TESS to a safe working environment
Start Date:
04/01/2013
End Date:
03/31/2014
Responsible Person:
gkuck
Strategic Direction:
3. Resource Management for Efficiency, Effectiveness and Excellence
Impact Type:
District
Originating Entity:
Technical Services
Goal

1 - Provide a secure and stable computing environment for the district and colleges.

2. Goal - Provide a secure and stable computing environment for the district and colleges
     

Priority Rank:
1
Originating Entity:
Technical Services
Actions/Activities
  • 1.5.a1 - Order/install Verizon TLS Circuit(Completed)

    The annex new location will need a verizon TLS circuit ordered to communicate with the rest of SBCCDs networks. 

    Start Date:
    11/01/2013
    End Date:
    02/28/2014
    Responsible Person:
    jsims
    Originating Entity:
    Technical Services
  • 1.5.a2 - Move internet Circuit

    The internet circuit for district and annex will need to be moved to the new annex

    Start Date:
    12/01/2013
    End Date:
    05/31/2014
    Responsible Person:
    jsims
    Originating Entity:
    Technical Services
  • 1.5.a3 - Install new network

    The new annex location will need a new network. We will be building a network to support the new location

    Start Date:
    02/28/2014
    End Date:
    03/31/2014
    Responsible Person:
    jsims
    Originating Entity:
    Technical Services
  • 1.5.a4 - Building Access Control

    Install building access controll system for new annex building

    Start Date:
    12/01/2013
    End Date:
    04/30/2014
    Responsible Person:
    jsims
    Originating Entity:
    Technical Services
Details
1.6 20 Improve emergency communications
Start Date:
08/01/2013
End Date:
03/31/2014
Responsible Person:
jsims
Strategic Direction:
1. Institutional Effectiveness
Impact Type:
District
Originating Entity:
Technical Services
Goal

1 - Provide a secure and stable computing environment for the district and colleges.

2. Goal - Provide a secure and stable computing environment for the district and colleges
     

Priority Rank:
1
Originating Entity:
Technical Services
Actions/Activities
  • 1.6.a1 - BBConnect SMS(Completed)

    Blackboard connect will need to reconfigure thier system to notifiy our users via SMS. This will greatly improve message delivery times.

    Start Date:
    09/01/2013
    End Date:
    01/10/2014
    Responsible Person:
    jsims
    Originating Entity:
    Technical Services
  • 1.6.a2 - Integrate BBConnect and Informacast

    This integration will allow for BBConnect to send messages to SBCCD desk phones and speakers.

    Start Date:
    09/01/2013
    End Date:
    02/28/2014
    Responsible Person:
    jsims
    Originating Entity:
    Technical Services
Details
1.7 21 Improve Telecommunication services
Start Date:
04/01/2013
End Date:
12/31/2014
Responsible Person:
jsims
Strategic Direction:
1. Institutional Effectiveness
Impact Type:
District
Originating Entity:
Technical Services
Goal

1 - Provide a secure and stable computing environment for the district and colleges.

2. Goal - Provide a secure and stable computing environment for the district and colleges
     

Priority Rank:
1
Originating Entity:
Technical Services
Actions/Activities
  • 1.7.a1 - Upgrade phone system(Completed)

    Upgrade the phone system to the current version for improved performance and support.

    Start Date:
    04/01/2013
    End Date:
    11/30/2013
    Responsible Person:
    jsims
    Originating Entity:
    Technical Services
  • 1.7.a2 - Implement Cisco Unified Contact Center(UCCX)

    Implementing UCCX will better allow us to serve students in high call volume areas with the use of Automatic Call Distribution

    Start Date:
    12/01/2013
    End Date:
    12/31/2015
    Responsible Person:
    jsims
    Originating Entity:
    Technical Services
  • 1.7.a3 - Upgrade Voicemail System(Completed)

    Upgrade the current voicemail system to provide better voicemail services and support.

    Start Date:
    12/01/2013
    End Date:
    02/28/2014
    Responsible Person:
    jsims
    Originating Entity:
    Technical Services
Details