Together We Are Roadrunners Training and Team Building

Publish Date: Oct. 26, 2022

Thirty-three CHC employees participated in a three-hour customer service professional development activity on September 23. The goal of this training, presented by Elsa Marquez, from the Leadership Consultancy, was to create an enhanced culture of service by inviting participants to share ideas and suggest innovations. Ideas presented by the group included having a virtual campus tour, better communication across campus, cross-department training on policies and procedures, and building community to engage with students.

The activities emphasized the need for personal responsibility and cooperation in service to others to create a welcoming, supportive environment for our students. Among the attendees were five new completion coaches who attended the training at the end of their first day on the job. These new team members, who are also recent alumni of CHC, will be working directly with students through the counseling office. Their perspectives added to the mix of concepts from those who have worked at the College and allowed the groups to delve into ways that we can better serve students.

Groups explored opportunities to improve the customer service experience. Each group reported ideas on what the College could achieve by working through barriers and how staff can leverage time and resources to better serve students. The interactive session provided new approaches and techniques that lead to full engagement and the achievement of excellence in customer service on campus and when representing the institution in the community.