Online Answer Center

Publish Date: May 27, 2020

Every problem is an opportunity for innovation. When the campus closed for COVID-19, Jonathan Townsend noticed that the campus lacked a general help line. He proposed an online answer center, a Zoom room,staffed throughout the day to ensure that students receive the information they need from a live person that they can see. Jonathan was tasked by instructional dean Kay Weiss to organize and maintain this online answer center which has run since the beginning of April and continues each week during the business day.

The answer center team ensures that our students not only get the answers and information they need but are also met by the most important part of our college, employees who are committed to students and who love to see students thrive. The answer center is expected to continue for the duration of the campus closure.